Jacky Chong
Program Management And Quality Management
Sungai Petani
Summary
Proactive Manufacturing Manager with 18 years of Quality and Program Management supervisory experience. Dedicated to leading by example and ensuring quality products through detail-oriented inspections. Effective at introducing modern computer and organizational systems for efficient production methods. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
5
5
Languages
7
7
Certificates
Work History
Manufacturing Manager, Client Service
Smart Sensor Devices.AB
01.2017 - Current
- Identified opportunities for process improvements, implementing changes that led to increased efficiency and reduced costs.
- Implemented safety protocols and trained staff, resulting in decreased workplace accidents and increased productivity.
- Improved production efficiency by streamlining processes and implementing innovative strategies.
- Coordinated cross-functional teams to ensure smooth production flow and timely delivery of projects.
- . Led successful negotiations with vendors on pricing agreements, ultimately securing significant savings on material costs.
- Collaborated with other departments to optimize overall company performance and achieve organizational goals.
- . Maintained strict quality control measures during all stages of production, ensuring exceptional final products delivered to clients.
- Mentored junior team members, guiding their professional development and enhancing their skills in client services management.
- . Implemented data-driven solutions for tracking project progress and making informed adjustments as necessary.
- Streamlined project scheduling, resulting in improved workflow efficiency and timeliness of deliverables.
- Enhanced client satisfaction by delivering high-quality products within tight deadlines.
- Analyzed market trends to inform strategic decision-making, maintaining a competitive edge in the industry.
- Reduced waste and costs by optimizing resource utilization and implementing lean manufacturing principles.
- Evaluated vendor performance to secure the best quality materials at competitive prices.
- Set clear expectations for employees, establishing performance standards that contributed to overall department success.
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to team members.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Enforced health and safety protocols to promote safe working environment.
Program Section Head
Plexus Manufacturing
07.2015 - 01.2017
- Delivered measurable results through the execution of targeted process improvements that drove cost savings without sacrificing quality or service levels.
- Collaborated with stakeholders to develop clear objectives, strategies, timelines, budgets, risk assessments, monitoring plans, evaluations/results reporting frameworks for successful implementation of initiatives.
- Contributed to the successful expansion of the business by proactively identifying new market opportunities and developing strategies for penetration.
- Developed a comprehensive training program for new hires, resulting in reduced onboarding time and improved job satisfaction.
- Enhanced team productivity by providing ongoing coaching and professional development opportunities.
- Optimized workflow processes for increased efficiency, resulting in reduced turnaround times for deliverables.
- Oversaw the successful launch of multiple high-priority projects, demonstrating strong leadership skills and strategic planning abilities.
- Led cross-functional teams to complete projects on time and within budget, fostering a collaborative work environment.
- Managed budgets and resources effectively, ensuring optimal allocation of funds and personnel.
- Increased customer satisfaction rates by refining products/services based on feedback received from clients.
- Championed best practices in project management, leading by example and driving consistency across the organization.
Senior Business Development Leader
SMT Technologies Sdn Bhd
09.2012 - 06.2015
- Increased overall profitability through effective negotiation techniques while building long-lasting partnerships.
- Expanded client base by identifying new opportunities and developing targeted business strategies.
- Led cross-functional teams to develop innovative products and services, driving long-term growth.
- Enhanced brand visibility through strategic partnerships, resulting in increased revenue and market share.
- Optimized CRM systems for improved customer relationship management and streamlined workflows.
- Secured key accounts by delivering customized solutions tailored to clients'' unique needs.
- Conducted regular performance reviews, setting clear expectations and goals for continuous improvement in business development efforts.
- Mentored junior team members, providing guidance and support to foster their professional growth.
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Exceeded target individual average revenue goals year over year.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
Supplier Quality Engineer
Flextronics
07.2011 - 08.2012
- Streamlined the supplier onboarding process, resulting in shorter lead times and improved efficiency.
- Promoted a culture of continuous improvement within the organization by sharing best practices derived from successful supplier engagements.
- Conducted root cause analysis of recurring quality issues and implemented effective countermeasures in collaboration with affected suppliers.
- Evaluated supplier proposals, conducting thorough assessments of their capabilities to meet organizational requirements.
- Maintained accurate records of all supplier-related documentation, ensuring easy access during audits or evaluations.
- Implemented cost-saving measures by negotiating favorable contract terms with suppliers based on their performance metrics.
- Provided technical assistance to suppliers in resolving complex manufacturing issues, improving overall product quality levels.
- Increased overall supplier satisfaction with frequent communication, addressing concerns, and providing support.
- Analyzed data trends to identify opportunities for process optimizations among the existing supplier network.
- Enhanced supplier performance by implementing stringent quality control processes and procedures.
- Reduced product defects by closely monitoring supplier production lines and providing regular feedback for improvements.
- Actively participated in industry conferences and events to stay abreast of the latest developments in supplier quality engineering, applying relevant learnings to enhance organizational performance.
- Analyzed issues with supplier contributions to detect defect trends, reporting findings to appropriate personnel.
- Resolved supplier quality control issues through collaboration with third-party leadership.
- Conducted supplier audits to detect pre-production weaknesses in supply chain and human resource assets.
- Traveled to assigned supplier facilities to verify supplier staff qualifications via multiple modes of inspection and investigation.
- Maintained amiable relationships with suppliers through difficult quality control issues, supporting healthy business interactions.
- Led root cause analyses to identify and address problems in industrial production.
- Developed and deployed industrial automation systems, increasing efficiency and reduce costs.
Senior Quality Assurance Engineer, Client Focus
Escatec Sdn Bhd
07.2006 - 07.2011
- Mentored junior team members in QA methodologies, tools usage, and effective communication skills for better collaboration with developers.
- Reduced product defects by designing and executing detailed test plans, incorporating manual and automated testing methods.
- Conducted root cause analyses on critical defects, recommending improvements to prevent future occurrences.
- Managed the creation of a centralized test automation framework, enabling consistent execution of tests across multiple projects.
- Performed load and performance testing to ensure optimal system functionality under various conditions, identifying bottlenecks for further improvement.
- Ensured compliance with industry standards by conducting thorough audits of QA processes and documentation practices.
- Supported the successful launch of numerous product releases by coordinating QA efforts, including test planning, execution, and reporting.
- Played a key role in the establishment of Quality Assurance Centers of Excellence, fostering knowledge sharing and collaboration among teams across the organization.
- Contributed to continuous improvement efforts by analyzing post-release data and identifying areas for process optimization.
- Enhanced team efficiency by leading daily stand-up meetings, coordinating tasks, and providing mentorship to junior QA engineers.
- Championed a culture of quality throughout the organization through regular presentations on best practices in software testing.
- Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
- Participated in available trainings to improve software knowledge.
Education
Master of Engineering - Project Management
Asian E University
Malaysia 04.2001 -
Mechatronics - Mechanical Engineering Technology
Japan Malaysia Technical Institute
Malaysia 04.2001 -
Skills
Blueprint interpretation expertise
undefinedTimeline
IATF 16949 Internal Auditor, BSI
01-2019
ISO 13485 Lead Auditor, BSI
11-2018
ISO 14001 Internal Auditor, BSI
08-2018
ISO Intertnal Auditor, BSI
07-2018
Manufacturing Manager, Client Service
Smart Sensor Devices.AB
01.2017 - Current
Program Section Head
Plexus Manufacturing
07.2015 - 01.2017
Senior Business Development Leader
SMT Technologies Sdn Bhd
09.2012 - 06.2015
Supplier Quality Engineer
Flextronics
07.2011 - 08.2012
Master Moulder II, RJG
02-2009
Decoupled Moulding Skills, RJG
02-2009
GD&T, Mitutoyo Sdn Bhd
08-2006
Senior Quality Assurance Engineer, Client Focus
Escatec Sdn Bhd
07.2006 - 07.2011
Master of Engineering - Project Management
Asian E University
04.2001 -
Mechatronics - Mechanical Engineering Technology
Japan Malaysia Technical Institute
04.2001 -
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