Itsariya Ngernmannkhong
Bangkok,Bangkok
Summary
Dynamic Sales & Loyalty Programme Leader with over 14 years of experience in hospitality membership sales, telemarketing operations, and sales leadership. Proven track record of driving revenue growth, building high-performing sales teams, and delivering successful loyalty programmes for hospitality brands. Strong expertise in strategic planning, customer retention, and performance management.
Overview
17
17
years of professional experience
1
1
Language
Work History
Senior Programme Director
GMS Group – Loyalty Solutions
04.2024 - Current
- Lead strategic direction and operations of loyalty membership sales programmes and oversee sales teams to achieve revenue targets.
Senior Programme Manager
GMS Group – Loyalty Solutions
02.2023 - Current
- Managed programme operations and implemented strategies to improve membership acquisition and team performance.
Programme Manager
GMS Group – Loyalty Solutions
08.2020 - 02.2023
- Supervised daily sales operations, trained staff, and implemented campaigns to increase membership conversions.
Sales Manager
Promark Strategies Co., Ltd.
09.2019 - 04.2020
- Managed sales team performance and implemented strategies to drive revenue growth and achieve targets.
Sales Manager
HMC Hospitality Marketing Concepts
11.2018 - 05.2019
- Recruited and trained sales representatives and led the team to achieve hospitality membership sales targets.
Programme Director
Promark Strategies Co., Ltd.
11.2014 - 11.2018
- Led telemarketing and membership sales operations for hotel loyalty programmes.
Programme Manager
Promark Strategies Co., Ltd.
06.2014 - 11.2018
- Managed programme performance, team operations, and sales results.
Telemarketer
Telemarketer
12.2010 - 05.2014
- Promoted hotel membership programmes and consistently achieved strong sales results.
Business Owner
SALON Marketing
11.2008 - 12.2010
- Founded and operated a marketing business, managing operations and client relationships.
Education
Bachelor’s Degree - Event Planning
Fashion Institute of Technology (FIT)
New York City, USA01.2008
Bachelor’s Degree - Computer Programming
Saint John University
Bangkok, Thailand01.2004
Skills
Sales Leadership
Hospitality Loyalty Programmes
Membership Sales Strategy
Direct Sales & Telemarketing
Team Recruitment & Training
Sales Operations Management
Customer Retention & Satisfaction
Revenue Growth Strategy
Performance Management
Call Center Operations
Timeline
Senior Programme Director
GMS Group – Loyalty Solutions
04.2024 - Current
Senior Programme Manager
GMS Group – Loyalty Solutions
02.2023 - Current
Programme Manager
GMS Group – Loyalty Solutions
08.2020 - 02.2023
Sales Manager
Promark Strategies Co., Ltd.
09.2019 - 04.2020
Sales Manager
HMC Hospitality Marketing Concepts
11.2018 - 05.2019
Programme Director
Promark Strategies Co., Ltd.
11.2014 - 11.2018
Programme Manager
Promark Strategies Co., Ltd.
06.2014 - 11.2018
Telemarketer
Telemarketer
12.2010 - 05.2014
Business Owner
SALON Marketing
11.2008 - 12.2010
Bachelor’s Degree - Event Planning
Fashion Institute of Technology (FIT)
Bachelor’s Degree - Computer Programming
Saint John University