Itsaree Chinthepratchakij
Bangkok
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
20
20
years of professional experience
Work History
Sales Executive
Diva Supply Co.,Ltd.
09.2024 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Expanded market share with strategic territory planning and targeted prospecting.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Expanded company's reach by establishing partnerships with key industry players.
Sales Representative – BKK area
L’oreal (Thailand) Co., Ltd.
01.2008 - 01.2020
- Company Overview: Hair Care & Hair Color
- Responsible for all sales activities in assigned accounts or regions.
- Manage quality and consistency of product and service delivery.
- Hair Care & Hair Color
- Special Training: May 2018: Key Account Management; Negotiation.
- June 2017: Key Account Management Training.
- October 2015: L’oreal Sales Academy; How to Maximize Color.
- December 2013: L’oreal Sales Academy; Conquest.
- August 2011: Negotiation Part II.
- January 2011: Negotiation Part I.
- June 2010: 7 Steps for Sale Part II.
- January 2010: 7 Steps for Sale Part II.
- July 2009: Salon Business.
- October 2006: Sales Negotiation Techniques.
- February 2006: Leadership Skill.
- December 2004: Functional Food Ingredients Seminar.
- August 2004: Time Management.
- June 2004: Business Plan for Industrial Marketing.
- March 2004: Advance Business Letter Writing.
- June 2003: Business Letter Writing.
- May 2003: Advance Selling Skills Techniques.
- April 2003: Foreign Procurement.
- March 2003: Customer Relationship Management in Action.
- February 2003: Industrial Marketing.
Food Liaison & Customer Service Representation
Connell Bros. Co. (Thailand), Ltd.
01.2005 - 01.2008
- Company Overview: Food Ingredients & Coating Division
- Serve Food Ingredients Team to register New Food Ingredients with the Food and Drug Administration of the Kingdom of Thailand.
- Register New Food Ingredients:-
- Prepare all relevant documents and check with the FDA for Product Category.
- Request samples from Suppliers and send them to The Medical Science’s Analytical Lab for Physical and Chemical Tests.
- Follow-up test result and attached with documents set for registration.
- Register to other standards such as the Halal Certificate.
- Modern Drug (Pharmaceutical Ingredients) Import Procedure.
- Check Import Category.
- Pharmaceutical Import and Selling Report.
- Sales Co-ordinate and Logistic Support.
- Food Ingredients & Coating Division
- Success Stories: 30 Registered Products Success within 1 year.
- Main Pharmaceutical Ingredients Import License.
Education
Bachelor of International Business Administration - Import and Export procedure, Basic Logistics, Strategic Marketing
The University of the Thai Chamber of Commerce (UTCC)
Skills
Intercultural Skills
Technical Skills
Good Command in English
Food Regulation
Expert in Negotiation
Steps of Selling Products
Problem-Solving Skills
Computer Literacy
Microsoft Office
Adobe Acrobat Professional
Adobe Photoshop
Network Communication
Training
- Practicum
- Group dynamic
Personal Information
Date of Birth: 09/19/81
Timeline
Sales Executive
Diva Supply Co.,Ltd.
09.2024 - Current
Sales Representative – BKK area
L’oreal (Thailand) Co., Ltd.
01.2008 - 01.2020
Food Liaison & Customer Service Representation
Connell Bros. Co. (Thailand), Ltd.
01.2005 - 01.2008
Bachelor of International Business Administration - Import and Export procedure, Basic Logistics, Strategic Marketing
The University of the Thai Chamber of Commerce (UTCC)