Learning new languages
Israel Pangisban
Customer Service Professional
Iloilo City
Summary
Dynamic professional with a proven track record at EXL Service Philippines, Inc., excelling in customer relations and operations management. Spearheaded innovative solutions, enhancing team performance and customer satisfaction. Skilled in problem resolution and team leadership, adept at turning customer inquiries into long-term relationships. Demonstrates exceptional ability in public relations and business planning, ensuring seamless service delivery.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
Executive Voice Customer Service Officer
EXL Service Philippines, Inc.
01.2025 - Current
- Established long-term client relationships through consistent delivery of high-quality response to general inquiries from clinics, referring doctors, attorneys, insurance companies and patience.
- Enhanced customer satisfaction by resolving the complaints of customers, logged billing discrepancies, and ensured claims were processed and paid.
- Provided direct support to senior reps during peak times, aiding in the maintenance of quick resolutions.
- Developed innovative solutions to complex problems, resulting in improved team performance.
Travel Customer Service Representative
WNS Global Services
12.2022 - 01.2025
- Providing customer service to inquiries about travel packages, destinations, and pricing.
- Processing travel bookings including flights, hotels, and car rentals.
- Managing customer reservations and updates.
- Addressing customer concerns and complaints related to travel arrangements.
- Providing information on travel documents and visa requirements
- Upselling additional travel services like insurance or tours
Education
Bachelor of Science - Hospitality Management
Passi City College
Iloilo City, Philippines 04.2001 -
High School Diploma -
Efraim M. Santibańez National High School
Iloilo City, Philippines 04.2001 -
Skills
Operations management
Problem resolution
Team leadership
Business planning
Public relations
Administrative skills
Microsoft Office Programs
Certification
On-the-job training, Pauline’s CUPe
Interests
Hiking and exploring new trails
Additional Information
Character and professional references are available upon request.
Timeline
Executive Voice Customer Service Officer
EXL Service Philippines, Inc.
01.2025 - Current
Travel Customer Service Representative
WNS Global Services
12.2022 - 01.2025
On-the-job training, Pauline’s CUPe
07-2022
International Cuisine Training, KRYZ Culinary Arts Institute Inc.
02-2019
Training and Service, loilo Business Hotel
02-2019
Bachelor of Science - Hospitality Management
Passi City College
04.2001 -
High School Diploma -
Efraim M. Santibańez National High School
04.2001 -
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