MS Office, MS Outlook, Internet, SAP and Oracle
ISARAPON ANANNATEECHAI
Customer Service Representative
Summary
Dynamic Customer Service Representative with a proven track record at Connell Bros.CO.(Thailand),Ltd., excelling in problem-solving and communication. Enhanced customer satisfaction through effective issue resolution and optimized supply chain processes, achieving significant cost savings. Known for a can-do attitude and a strong sense of responsibility in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Language
Work History
Customer Service Representative
Caldic (Thailand) LLC.
04.2022 - Current
- Responded to customer requests for products, services, and company information.
- Received requirement from local customer in order to issue the sales order and invoice under Oracle system.
- Coordinated with W/H team to arrange daily transportation and other specific requirements.
- Consolidated local transport to combine all daily sales orders to minimize the transportation cost.
- Monitored stock on hand and aging inventory.
- Troubleshooted the daily problem with customers , sales team ,W/H team to ensure smooth operation and must beyond customer's expectation.
- Coordinated with Accounting Division for arranging the delivery document required such as tax invoice for placing bill.
- Other assignment related with customer services function
Operation Executive
RB Chemicals (Thailand) Co., Ltd.
04.2019 - 03.2020
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Optimized supply chain processes for increased efficiency and cost savings.
- Monitored inventory level and inventory turn to maintain optimal level of inventories.
- Issued PO to both local and oversea suppliers for purchase the chemicals and expediting and tracking the shipment status.
- Coordinated with forwarding agent for custom clearance process and ensure that all processes and documents comply with the regulation.
- Coordinated with warehouse team for daily inbound shipment schedule.
- Received stock, cost module step by step for new incoming shipment under SAP system.
- Received requirement from local customer in order to create sales order and then coordinate with W/H team to arrange daily transportation.
- Issued the sales order and invoice under SAP system and including sample requested.
- Consolidated local transport to combine all daily sales orders to minimize the transportation cost and monitoring the stock on hand and aging inventory.
- Coordinated with local customer, sales person and warehouse to solve daily operation problems as well as to serve all requirements.
- Prepared the inventory report and update price list as monthly basis.
- Doing accounting part as place Billing, collect cheque, deposit Cheque.
- Interacted with other departments to reach company objectives.
Customer Service Representative
Connell Bros.CO.(Thailand),Ltd.
07.2011 - 04.2019
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Optimized supply chain processes for increased efficiency and cost savings.
- Monitored inventory level and inventory turn to maintain optimal level of inventories.
- Issued PO to both local and oversea suppliers for purchase the chemicals and expediting and tracking the shipment status.
- Coordinated with forwarding agent for custom clearance process and ensure that all processes and documents comply with the regulation.
- Coordinated with warehouse team for daily inbound shipment schedule.
- Received requirement from local customer in order to create sales order and then coordinate with W/H team to arrange daily transportation.
- Issued the sales order and invoice under Oracle system and including sample requested.
- Consolidated local transport to combine all daily sales orders to minimize the transportation cost and monitoring the stock on hand and aging inventory.
- Coordinated with local customer, sales person and warehouse to solve daily operation problems as well as to serve all requirements.
- Coordinated with agent, forwarder for export shipment by Sea and Cross Border.
- Prepared document for export process such as invoice, packing list, COA, B/L.
- Ensured all export process are under regulations.
- Interacted with other departments to reach company objectives.
Customer Service Representative
NYK Logistics (Thailand) Co.,Ltd.
06.2007 - 06.2011
- Support and service all customers as give them information for process of export.
- Coordinates with forwarder agent for export process as booking space of vessel, send shipping particular, and follow up B/L.
- Prepared all document for customs process as export data entry, goods control list.
- Issued invoice, packing list, insurance for customer.
- Coordinated with transport team for arrange truck, labor
- Coordinated with customer, warehouse team for loading cargoes.
- Coordinated and communicate with customers, forwarder agent, and shipping agent to ensure that all requirements met.
- Solved daily problems to ensure smooth operation and must beyond customers' expectation.
Education
BBA - Business English Major
Rajamangala University of Technology Rattanakosin
Borpitpimuk Chakrawat Bangkok, Thailand 04.2001 -
Skills
Customer service
Software
Timeline
Customer Service Representative
Caldic (Thailand) LLC.
04.2022 - Current
Operation Executive
RB Chemicals (Thailand) Co., Ltd.
04.2019 - 03.2020
Customer Service Representative
Connell Bros.CO.(Thailand),Ltd.
07.2011 - 04.2019
Customer Service Representative
NYK Logistics (Thailand) Co.,Ltd.
06.2007 - 06.2011
BBA - Business English Major
Rajamangala University of Technology Rattanakosin
04.2001 -
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