Hi, I’m
Isabella Dousha
Victoria
Summary
Hard-working hospitality Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Energetic and motivated leader adept at utilizing exceptional customer service skills to ensure consistent customer satisfaction and high quality service. A young and motivated individual who spent this last year travelling and working.
Overview
5
years of professional experience
Work History
Fishbowl
Hospitality Supervisor
07.2023 - Current
Job overview
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled food costs and managed inventory.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Boosted revenue with upselling techniques and promotion of special events or packages to guests.
- Optimized inventory control by conducting regular stock checks and maintaining accurate records for cost management purposes.
- Increased return visits from satisfied customers by fostering a welcoming atmosphere through exceptional service standards.
Scoop Enterprises PTY LTD
Waste Education Officer/Auditor
04.2020 - 05.2023
Job overview
- Ensured compliance with federal, state, and local regulations through conducting regular audits and kerbside inspections.
- Performed data collection and analysis to discover notable trends.
- Provided detailed documentation on audit findings, facilitating corrective action when necessary.
- Reduced waste production by implementing effective recycling programs and waste segregation initiatives.
- Educated residents on best practices in waste management, leading to increased participation in sustainability initiatives.
Suburban Cafe
Cafe All-rounder
12.2019 - 05.2021
Job overview
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Served as a knowledgeable resource on menu items for customers seeking assistance or recommendations based on preferences or dietary restrictions.
McDonald's
Front Counter Crew Member
10.2018 - 12.2019
Job overview
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Maintained a clean and organized workspace for better efficiency during peak hours.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Processed cash and card transactions accurately, maintaining financial integrity within the establishment.
- Collaborated with team members to ensure smooth operations during high-volume periods.
- Supported kitchen staff by assembling orders quickly and accurately, reducing wait times for customers.
Education
Environmental Health Australia
from Food Safety Training
08.2023
Hallam Senior College
from Cert 3 Allied Health Assistance
10.2021
First Aid Management And Training Centre
from First Aid
12.2020
Skills
- Task Delegation
- Employee Scheduling
- Complaint Handling
- Food safety knowledge
- Inventory Control
- Customer Service
- Kitchen Staff Supervision
- Health and safety compliance
- Staff Training and Development
- Data Collection
- Teamwork and Collaboration
- Supply Purchasing
References
Kylie Hayes Alex Rombenso Christine McTighe
McDonald's Fishbowl Scoop Enterprises
Kylietaylor10@gmail.com Alexrombenso@gmail.com Bincop@bigpond.com
Timeline
Hospitality Supervisor
Fishbowl
07.2023 - Current
Waste Education Officer/Auditor
Scoop Enterprises PTY LTD
04.2020 - 05.2023
Cafe All-rounder
Suburban Cafe
12.2019 - 05.2021
Front Counter Crew Member
McDonald's
10.2018 - 12.2019
Environmental Health Australia
from Food Safety Training
Hallam Senior College
from Cert 3 Allied Health Assistance
First Aid Management And Training Centre
from First Aid
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