IRA ONGSONO
Sales & Customer Relations Specialist
Brisbane
Websites
Summary
Knowledgeable and dedicated customer service professional with extensive experience in SAAS industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Implementation Practice Liaison
Magentus | Practice Management
4 2023 - 12.2023
- Led implementation projects, coordinating internal teams and external stakeholders for successful rollouts.
- Trained end-users on new systems, ensuring smooth transition and maximizing productivity.
- Provided ongoing support, troubleshooting and resolving issues to maintain client satisfaction.
- Collaborated with sales team to identify client needs, proposing solutions for customized implementations.
Office Coordinator
Magentus | Practice Management
09.2022 - 03.2023
- Managed office supplies and vendors, ensuring smooth operations and cost-effectiveness.
- Coordinated meetings and events, including scheduling, logistics, and communication with stakeholders.
- Trained and onboarded new team members on office policies and procedures.
- Maintained organized filing systems and records.
Sales and Business Manager
Bridestory
08.2015 - 04.2019
- Developed and implemented successful sales strategies resulting in significant revenue growth.
- Managed high-performing sales team, achieving and exceeding sales targets consistently.
- Established and nurtured strong relationships with key clients to ensure customer retention.
- Spearheaded initiatives to identify and capitalize on new business opportunities for expansion.
Education
Bachelor of Communication - Marketing Communications
Binus University
Indonesia 04.2001 -
Skills
Salesforce
Business Development
Project Management
Administrative and Office Support
Time Management
Teamwork and Collaboration
Relationship Building
Verbal and written communication
Adaptability and flexibility
Problem-solving abilities
Microsoft Office
References
Available upon request