Ing Amolnut
Summary
Driven by a results-focused approach at ExxonMobil Limited, I leveraged my expertise in business analysis and customer relationship management to significantly enhance operational efficiency and client satisfaction. My strategic initiatives, underscored by a keen attention to detail and collaborative teamwork, led to a notable increase in productivity and the successful implementation of innovative solutions.
Overview
8
8
years of professional experience
Work History
Solution Specialist
ExxonMobil Limited
06.2023 - 05.2024
- Championed adoption of industry best practices within the organization, leading to improved efficiency and overall performance levels.
- Conducted comprehensive market research to identify emerging trends and incorporate them into innovative solutions for clients.
- Increased client satisfaction by developing and implementing customized solutions for their specific needs.
- Led regular meetings with internal teams to review progress against goals, address challenges, and devise effective strategies for success.
- Applied advanced analytical skills to assess system performance data, identifying areas for improvement and optimizing solution effectiveness.
- Coordinated seamless integration of third-party applications into existing systems, ensuring minimal disruption to end-users while maximizing solution benefits.
- Managed complex projects from inception to completion, ensuring timely delivery while adhering to budget constraints.
- Delivered impactful presentations to showcase product capabilities and drive adoption among potential customers.
- Developed and maintained strong relationships with key stakeholders, fostering trust and ensuring successful solution implementation.
- Enhanced collaboration with cross-functional teams, resulting in higher quality deliverables and increased customer satisfaction.
- Collaborated closely with sales teams during pre-sales activities such as crafting proposals or conducting demonstrations of product features.
- Monitored project status and productivity while inspecting performances to decrease process discrepancies by [Number]%.
- Improved overall progress through working closely with staff members and streamlining processes.
- Optimized operational productivity and collaborated with staff to share and implement process improvements.
- Increased productivity by collaborating with management to develop process improvements.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Optimized productivity by closely monitoring employee performance and ensuring completion of training processes.
- Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets.
- Increased records accuracy by effectively maintaining confidential patient databases.
- Minimized quality assurance obstacles by effectively managing entry and editing of patient databases.
Cards Customer Experience
ExxonMobil Limited
05.2022 - 05.2023
- Led a team of customer service representatives, fostering a supportive environment that encouraged growth and development.
- Reduced response time to customer inquiries by implementing an efficient ticketing system that prioritized urgent requests for assistance.
- Analyzed customer feedback data to identify trends and areas in need of improvement, informing future strategies and initiatives.
- Created detailed reports on team performance metrics, enabling management to make informed decisions regarding staffing needs and resource allocation.
- Conducted regular evaluations of staff performance, identifying areas for improvement and implementing targeted training initiatives as needed.
- Improved customer satisfaction by efficiently addressing and resolving customer concerns and complaints.
- Implemented new training programs for staff, resulting in better performance and increased customer satisfaction.
- Collaborated with other departments to ensure seamless communication and support for customers throughout the entire purchasing process.
- Achieved high levels of customer retention through proactive outreach efforts and diligent follow-up on issues or concerns.
- Effectively managed escalated customer situations, working towards mutually agreeable resolutions while maintaining professionalism at all times.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with clients by consistently providing excellent service and personalized attention.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Cards Administrator
ExxonMobil Limited
05.2019 - 04.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
International Executive
Dreambox Media Co., Ltd.
03.2016 - 04.2019
- Collaborated with back-office team members to facilitate seamless business execution.
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
Education
Bachelor of Arts - Korean Studies
Srinakharinwirot University
Bangkok, Thailand06.2015
Skills
- Business Analysis
- Product Knowledge
- Customer Relationship Management
- SAP understanding
- Customer Communication and Empathy
- Troubleshooting product problems
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Microsoft Windows and Office
- Organizational Skills
- Active Listening
- Customer service expert
Languages
Thai
Native language
English
Upper intermediate
B2
Korean
Upper intermediate
B2
Timeline
Solution Specialist
ExxonMobil Limited
06.2023 - 05.2024
Cards Customer Experience
ExxonMobil Limited
05.2022 - 05.2023
Cards Administrator
ExxonMobil Limited
05.2019 - 04.2022
International Executive
Dreambox Media Co., Ltd.
03.2016 - 04.2019
Bachelor of Arts - Korean Studies
Srinakharinwirot University
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