Iman Damoun Baran
11353 Stockholm
Summary
Account management professional with a hardworking mentality and 10+ years of experience in sales, client relationship management, and strategic account development. Always leveraging strong communication, negotiation, and problem-solving skills to drive business growth and ensure customer satisfaction. Adept at identifying client needs, delivering tailored solutions, and building long-lasting relationships. Experienced in managing diverse portfolios, coordinating cross-functional teams, and executing sales strategies to expand market share. Committed to delivering exceptional value to clients while meeting organizational goals.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work History
Customer Success Manager, Account Manager
LanguageWire
Stockholm
12.2020 - Current
- Resolving issues and ensuring client satisfaction
- Growing existing portfolio
- Leading customer success initiatives and implementing client feedback to boost loyalty and engagement
- Managing key accounts to drive revenue growth and improve customer service efficiency
- Tailoring services to meet customer needs and strengthen relationships
Account Manager
LanguageWire
Stockholm
03.2018 - 12.2020
- Acquired, onboarded, and grew new customers in the Nordics and in Arabic-speaking countries
- Managed my own portfolio maintaining long-term relationships and maximizing sales opportunities
- Negotiated contracts to secure profitable deals
Development Executive Manager
TransPerfect
Stockholm
10.2015 - 02.2018
- Generated leads and qualified opportunities within the Enterprise Solutions Group at Translations.com
- Sale of translation services and a SaaS translation management solution
- Represented the company at partner events and was responsible of internal campaigns.
Event Coordinator
Radisson, InterNations, Tieto, Endemol, Bandama
Stockholm
06.2008 - 01.2013
- Marketeer during different events
Market Researcher
EDB Callcenter
Stockholm
03.2011 - 10.2012
- Developed questionnaires
- Administered polls
- Collected immediate customer feedback through phone calls
Sales Coach
Optimal Telecom
Stockholm
04.2008 - 10.2010
- Trained and mentored a team of 5-10 new hires
- Sales of mobile phone subscriptions, b2b
Sales Associate
Optimal Telecom
Stockholm
10.2007 - 04.2008
- Sales of landline and mobile phone subscriptions, b2c
Education
MBA - Finance
ESLSCA Business School
Paris 09.2014 - 06.2015
BBA - International Business, Marketing, HR
ESLSCA Business School Paris
Paris 09.2013 - 06.2015
Courses in law and mathematics
Stockholm University
Stockholm 08.2012 - 07.2013
Courses in ICT
Royal Institute of Technology
Stockholm 02.2010 - 08.2012
Graduate Diploma - Natural Science
Franska Skolan
Stockholm 08.2006 - 06.2009
Skills
- Strategic prospecting and planning
- Upselling
- Saas platforms
- Contract negotiation
- Client relationship management
- Cross cultural communication
Languages
Swedish
Native
English
Advanced
Arabic
Native
French
Elementary
Timeline
Customer Success Manager, Account Manager
LanguageWire
12.2020 - Current
Account Manager
LanguageWire
03.2018 - 12.2020
Development Executive Manager
TransPerfect
10.2015 - 02.2018
MBA - Finance
ESLSCA Business School
09.2014 - 06.2015
BBA - International Business, Marketing, HR
ESLSCA Business School Paris
09.2013 - 06.2015
Courses in law and mathematics
Stockholm University
08.2012 - 07.2013
Market Researcher
EDB Callcenter
03.2011 - 10.2012
Courses in ICT
Royal Institute of Technology
02.2010 - 08.2012
Event Coordinator
Radisson, InterNations, Tieto, Endemol, Bandama
06.2008 - 01.2013
Sales Coach
Optimal Telecom
04.2008 - 10.2010
Sales Associate
Optimal Telecom
10.2007 - 04.2008
Graduate Diploma - Natural Science
Franska Skolan
08.2006 - 06.2009
Similar Profiles
Anita DavenportAnita Davenport
Group Quality Manager at LanguageWireGroup Quality Manager at LanguageWire
Frederik Ritz KrarupFrederik Ritz Krarup
Customer Success Manager, Customer Lead at LanguageWireCustomer Success Manager, Customer Lead at LanguageWire
BENARJI VENKAT VANAPALLIBENARJI VENKAT VANAPALLI
SuccessFactors to SAP/S4 Integrations Architect. at TATA CONSULTANCY SERVICESSuccessFactors to SAP/S4 Integrations Architect. at TATA CONSULTANCY SERVICES