Iman Damoun Baran
11353 Stockholm
Summary
Account management professional with a hardworking mentality and 10+ years of experience in sales, client relationship management, and strategic account development. Always leveraging strong communication, negotiation, and problem-solving skills to drive business growth and ensure customer satisfaction. Adept at identifying client needs, delivering tailored solutions, and building long-lasting relationships. Experienced in managing diverse portfolios, coordinating cross-functional teams, and executing sales strategies to expand market share. Committed to delivering exceptional value to clients while meeting organizational goals.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work history
Customer Success Manager, Account Manager
LanguageWire
Stockholm
2020.12 - Current
- Resolving issues and ensuring client satisfaction
- Growing existing portfolio
- Leading customer success initiatives and implementing client feedback to boost loyalty and engagement
- Managing key accounts to drive revenue growth and improve customer service efficiency
- Tailoring services to meet customer needs and strengthen relationships
Account Manager
LanguageWire
Stockholm
2018.03 - 2020.12
- Acquired, onboarded, and grew new customers in the Nordics and in Arabic-speaking countries
- Managed my own portfolio maintaining long-term relationships and maximizing sales opportunities
- Negotiated contracts to secure profitable deals
Development Executive Manager
TransPerfect
Stockholm
2015.10 - 2018.02
- Generated leads and qualified opportunities within the Enterprise Solutions Group at Translations.com
- Sale of translation services and a SaaS translation management solution
- Represented the company at partner events and was responsible of internal campaigns.
Event Coordinator
Radisson, InterNations, Tieto, Endemol, Bandama
Stockholm
2008.06 - 2013.01
- Marketeer during different events
Market Researcher
EDB Callcenter
Stockholm
2011.03 - 2012.10
- Developed questionnaires
- Administered polls
- Collected immediate customer feedback through phone calls
Sales Coach
Optimal Telecom
Stockholm
2008.04 - 2010.10
- Trained and mentored a team of 5-10 new hires
- Sales of mobile phone subscriptions, b2b
Sales Associate
Optimal Telecom
Stockholm
2007.10 - 2008.04
- Sales of landline and mobile phone subscriptions, b2c
Education
MBA - Finance
ESLSCA Business School
Paris 2014.09 - 2015.06
BBA - International Business, Marketing, HR
ESLSCA Business School Paris
Paris 2013.09 - 2015.06
Courses in law and mathematics
Stockholm University
Stockholm 2012.08 - 2013.07
Courses in ICT
Royal Institute of Technology
Stockholm 2010.02 - 2012.08
Graduate Diploma - Natural Science
Franska Skolan
Stockholm 2006.08 - 2009.06
Skills
- Strategic prospecting and planning
- Upselling
- Saas platforms
- Contract negotiation
- Client relationship management
- Cross cultural communication
Languages
Swedish
Native
English
Advanced
Arabic
Native
French
Elementary
Timeline
Customer Success Manager, Account Manager
LanguageWire
2020.12 - Current
Account Manager
LanguageWire
2018.03 - 2020.12
Development Executive Manager
TransPerfect
2015.10 - 2018.02
MBA - Finance
ESLSCA Business School
2014.09 - 2015.06
BBA - International Business, Marketing, HR
ESLSCA Business School Paris
2013.09 - 2015.06
Courses in law and mathematics
Stockholm University
2012.08 - 2013.07
Market Researcher
EDB Callcenter
2011.03 - 2012.10
Courses in ICT
Royal Institute of Technology
2010.02 - 2012.08
Event Coordinator
Radisson, InterNations, Tieto, Endemol, Bandama
2008.06 - 2013.01
Sales Coach
Optimal Telecom
2008.04 - 2010.10
Sales Associate
Optimal Telecom
2007.10 - 2008.04
Graduate Diploma - Natural Science
Franska Skolan
2006.08 - 2009.06