IAN DUKE AROLLADO
Front Office Manager
Bangkok
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Front Office Manager
SureStay By Best Western Hotel Bangkok - Raminthra
6 2023 - Current
- Implemented new processes or systems that improved overall efficiency within Room division department including reservations, revenue and sales
- Led regular meetings with team members to discuss performance objectives, review progress and provide feedback
- Developed and implemented strategies to improve guest satisfaction scores in all areas of Rooms Division
- Lead rebranding program and replacement of PMS system
- Process monthly remittances from OTA and wholesale TA.
Cluster Duty Manager
Holiday Inn and Staybridge Suites Al Maktoum
10.2021 - 12.2022
- Demonstrated strong leadership abilities while managing daily operations of business
- Successfully trained and developed new staff members on company policies and procedures
- Ensured compliance with all health, safety, and security regulations within workplace.
Duty Manager
Holiday Inn Dubai Al Barsha
10.2015 - 10.2021
- Collaborated regularly with management team to address ongoing strategies and concerns
- Evaluated teamwork, flexibility and adaptability of departments, utilizing professional skills to meet and uphold company values and goals
- Trained and supervised staff while coaching applicable improvement skills and providing valuable feedback and reviews.
Front Desk Supervisor
Crowne Plaza Dubai - Deira
03.2013 - 09.2015
- Developed strong customer service and communication skills while managing busy front desk
- Trained new staff members on front desk procedures and best practices
- Assisted guests with check-ins and check-outs, reservations, room changes.
Guest Service Agent
Crowne Plaza Dubai - Deira
03.2011 - 03.2013
- Performed check-in and check-out duties for arriving and departing guests in accordance with established procedures
- Handled cash register operations during peak business hours
- Processed credit card payments accurately according to company policy.
Guest Service Agent
Golden Tulip Al Jazira
05.2008 - 03.2011
- Answered phone calls promptly and professionally, directing inquiries appropriately
- Developed relationships with customers to ensure satisfaction throughout their stay
- Provided excellent customer service to guests by addressing inquiries and resolving complaints in timely manner.
Visual Merchandiser
Lifestyle Arts and fine Jewelry
02.2005 - 05.2008
Flight Attendant
Etihad Airways
11.2003 - 02.2005
Education
Bachelor of Science (B.S.) in Marine Transportation -
University of Perpetual Help System Laguna
Binan Laguna Philippines 06.2001 - 05.2003
Bachelor of Arts (B.A.) in Philosophy -
Ateneo De Davao University
Davao Philippines 06.1999 - 05.2001
Skills
Constructive Feedback
Performance Strategies
Records Management Systems
Front Office Operations
Hotel Reservations
Manage Budgets
Customer Satisfaction
Rooms Division
Property Management Systems
Room Inspections
Operational Efficiency
Workflow Processes
Guest Services
Staff Scheduling
Front Desk Management
Guest Complaint Resolution
References
References available upon request
Timeline
Cluster Duty Manager
Holiday Inn and Staybridge Suites Al Maktoum
10.2021 - 12.2022
Duty Manager
Holiday Inn Dubai Al Barsha
10.2015 - 10.2021
Front Desk Supervisor
Crowne Plaza Dubai - Deira
03.2013 - 09.2015
Guest Service Agent
Crowne Plaza Dubai - Deira
03.2011 - 03.2013
Guest Service Agent
Golden Tulip Al Jazira
05.2008 - 03.2011
Visual Merchandiser
Lifestyle Arts and fine Jewelry
02.2005 - 05.2008
Flight Attendant
Etihad Airways
11.2003 - 02.2005
Bachelor of Science (B.S.) in Marine Transportation -
University of Perpetual Help System Laguna
06.2001 - 05.2003
Bachelor of Arts (B.A.) in Philosophy -
Ateneo De Davao University
06.1999 - 05.2001
Front Office Manager
SureStay By Best Western Hotel Bangkok - Raminthra
6 2023 - Current
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