Hua Chen

• Collaborated with other teams to define standards, policies and procedures to meet company revenue goals.
• Assist with Chinese customers management, including sales and marketing efforts.
• Assist with document translation between English and Chinese

• Provide consulting service for customers on hotel-related issues in Mandarin, Cantonese, and English via phone and email.
• Solicited customer engagement in loyalty programs to enhance company revenue generation.
• Assist to solve the problems and complains.

• Completed daily cash functions like account tracking, payroll, budgeting, and all types of cash and banking reconciliations.
• Set up and improved accounting systems and processes to meet business needs and maximize effectiveness of operations.
• Managed entire accounting cycle including gathering information, preparing documents, finalizing reports and closing books.
• Followed up with customers for orders and contracts.

• Assist customers with banking business and provide professional and high-quality banking services.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

• Completed daily cash functions like account payable and receivable, budgeting, and all types of cash and banking reconciliations.
• Assist to handle bank accounts related processing.

1. Assist customers with banking business and provide professional and high-quality banking services;

2. Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills; etc.