Micros POS Consultant
Htet Lin
Hospitality POS Consultant|Expert in Hospitality Tech Solutions|IT Support Specialist|IT Infrastructure
Bangkok
Summary
Experienced Hardware and Software Technician with a proven track record in the information technology and hospitality services industries. Proficient in Hotel Management Systems (PMS), ERP systems, and various software applications. Skilled in negotiation, customer relationship management, and business planning. Strong technical background combined with a Bachelor of Arts (B.A.) in History from the University of Distance Education, offering a unique perspective on both technology and business operations.
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Developed skills in client relations and strategic problem solving in collaborative environment. Demonstrated ability to analyze data and deliver actionable insights. Seeking to transition to new field leveraging these transferrable skills.
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Micros POS Consultant
Infotel Myanmar Company Limited
01.2017 - Current
- As a consultant during the software implementation phase, I work closely with clients to translate their business needs into functional areas of the Achievers SaaS Employee Success platform
- I gather customer requirements, configure the solution, and oversee the installation of the product at the client's site
- I ensure that the PMS solutions meet the unique specifications and functions of each hospitality client
- This includes resolving any product functionality gaps and providing comprehensive training to clients on how to use the system
- I am also responsible for overseeing the transition to 'go-live,' ensuring a smooth implementation, and answering operational and application questions during the process and after launch
- In addition to implementation, I am capable of working in hotel IT operations, where I manage and maintain both software and hardware systems
- This includes providing guest relation support, troubleshooting, and offering internal system support to ensure seamless operation
- I also assist with ongoing maintenance of systems and resolve any technical issues that arise
- Additionally, I report to hotel management with a project exit report after the 'go-live' phase and address any customer complaints related to the Hotel Management System
IT Officer
KMA Hotels Group
02.2016 - 12.2016
- I have extensive experience in the installation and configuration of Windows Server 2003, 2008, and 2012, as well as the setup of wireless outdoor antennas, routers, and access points
- My responsibilities include administering and managing workstations-installing and updating software, providing user support through help-desk services, troubleshooting technical issues, conducting routine system checks, and monitoring software installations to prevent unauthorized use
- I also ensure the repair of malfunctioning hardware by liaising with suppliers and managing the procurement of new equipment from trusted vendors
- Additionally, I maintain an up-to-date inventory of both hardware and software assets
- On a daily basis, I perform checks on system backups, monitor server hardware, and review system logs to ensure optimal performance and security
- I also address and resolve customer complaints related to the Hotel Management System, providing ongoing maintenance and repair for the computer systems to ensure their smooth operation
Support Engineer
Unique HMS Co., Ltd
07.2013 - 02.2015
- I specialize in the installation and configuration of Windows Server 2003, 2008, and 2012, as well as wireless outdoor antennas, routers, and access points
- Additionally, I provide comprehensive training on the EASYFO Hotel Software, guiding customers through the setup and operation of the EASYFO Hotel Management System
- My role includes configuring various modules such as the EASYFO Front Office System, Point of Sales System, Accounts Receivable System, Inventory, Cost Management, and the EASYFO Interface with Panasonic and NEC PABX systems
- I facilitate cross-departmental meetings with the Front Office, Finance, Food & Beverage, Housekeeping, Engineering, and Sales teams to ensure the system meets all operational needs
- I also collaborate closely with hotel management to gather requirements and generate reports for investors and management regarding the Hotel Management System's performance
- My responsibilities extend to troubleshooting customer complaints, maintaining and repairing computer systems, and evaluating each project phase to ensure timely and successful completion
Education
Bachelor of Arts - BA - History
Dagon University
01.2013 - 12.2017
Skills
Computer Network Operations
Software
AWS Dev Ops
Certification
AWS Certified Solutions Architect – Amazon Web Services.
Swimming , Running , Hiking
- Swimming – Enjoy swimming as a way to stay active, improve endurance, and relax.
- Running – Participate in regular running sessions for fitness and mental clarity.
- Hiking – Passionate about exploring nature through hiking, enjoying scenic trails and outdoor adventures.
Timeline
Micros POS Consultant
Infotel Myanmar Company Limited
01.2017 - Current
IT Officer
KMA Hotels Group
02.2016 - 12.2016
Support Engineer
Unique HMS Co., Ltd
07.2013 - 02.2015
Bachelor of Arts - BA - History
Dagon University
01.2013 - 12.2017
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