Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Holly Samantha

Holly Samantha

Summary

Experienced professional with a strong background in luxury service and operational management. Adept at enhancing team performance and streamlining processes to deliver exceptional client experiences. Skilled in communication, attention to detail, and adapting to dynamic environments. Proven ability to support executive functions and promote organizational success through strategic improvements.

Overview

17
17
years of professional experience

Work History

Personal Assistant to the President

Mr Nasser Al Mannai
10.2023 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
  • Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Filed paperwork and organized computer-based information.

Business Class Cabin Crew

Qatar Airways
10.2018 - Current
  • Brand Ambassador delivering five star service and chosen to represent the company in promotional events for the worlds best airline
  • Complying with all safety and security procedures
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Interaction with VVIP clients and government officials
  • Fine dining service trained for food and beverages
  • Selected to fly FIFA world cup football team on private charter flight

Luxery Sales Associate

Louis Vuitton-moet-hennessy Group, Lvmh
08.2016 - 06.2018
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Presented professional image consistent with company's brand values.
  • Worked closely with higher management to organize VVIP events for exclusive customers.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Achieved or exceeded company-defined sales quotas.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Contributed to event marketing, sales and brand promotion.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Store Manager

Fatface
07.2015 - 07.2016
  • Organized events to promote the brand and increase brand visibility.
  • Marketed store promotions and liaised with vendors regarding supply and demand.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Took ownership of hiring, training and mentoring new staff members.

Sales Manager

Apple
10.2012 - 12.2015
  • Hit regional sales targets monthly under high pressure situations increased profitability
  • Planned and executed events and marketing programs to increase qualified leads..
  • Used multiple web-analytics data points to benchmark, measure and improve online campaign results.
  • Used search engine optimization to improve traffic to brand websites.
  • Performed ongoing analysis to develop and advance future marketing strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Public Relations Intern

hearld express
01.2008 - 02.2010
  • Maintained and updated media contact lists and databases for ease of access.
  • Helped plan and execute private, company, and client events.
  • Tracked and reported on success of campaigns and public relations efforts.
  • Drafted, edited and distributed press releases, media advisories and other public relations materials.
  • Assisted in developing media strategies and campaigns for client needs.

Education

Ba Honors Marketing - Marketing

Liverpool John Moores
08.2014

Diploma - Childcare

Kevvic Sixth Form
08.2012

Coaching Course - Fifa Fa

Plymouth University
04.2012

Skills

  • Ability to work in multicultural environment
  • Administrative support Word/Excel trained
  • Activity-specific knowledge
  • Exceptional organization
  • Client relationship management
  • Discretion and confidentiality
  • Strong decision-making
  • Operational Management
  • Experienced dealing with HNW in all aspects of day to day requirements

Languages

British
Native language
Spanish
Elementary
A2

Timeline

Personal Assistant to the President

Mr Nasser Al Mannai
10.2023 - Current

Business Class Cabin Crew

Qatar Airways
10.2018 - Current

Luxery Sales Associate

Louis Vuitton-moet-hennessy Group, Lvmh
08.2016 - 06.2018

Store Manager

Fatface
07.2015 - 07.2016

Sales Manager

Apple
10.2012 - 12.2015

Public Relations Intern

hearld express
01.2008 - 02.2010

Diploma - Childcare

Kevvic Sixth Form

Coaching Course - Fifa Fa

Plymouth University

Ba Honors Marketing - Marketing

Liverpool John Moores

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