Summary
Overview
Work History
Education
Timeline
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Hera Zheng

Bangkok

Summary

  • Results-driven Account Manager with 4+ years of experience in sales and customer relationship management across Southeast Asian and North American markets. Demonstrated ability in market research, strategic planning, and driving revenue growth. Fluent in Chinese and English, with a proven track record of developing innovative solutions for top-tier clients. Seeking a challenging role to leverage my sales expertise, forward-thinking approach, and strong organizational skills to support executive-level strategies in a dynamic, global organization.

Overview

4
4
years of professional experience

Work History

Business Development Manager

Flash Express(Thailand's Leading LogisticsCompany)
09.2022 - 06.2024
  • Manage key accounts generating over $200 million in annual revenue, representing 55% of company revenue in Thailand.
  • Established a systematic market research mechanism focusing on competitors and customers, updated weekly, resulting in a 400% increase in business volume for a major e-commerce platform within 5 months.
  • Developed and maintained strong client relationships through regular high-level meetings, aligning our services with clients' strategic directions and needs, improving satisfaction from 92% to 98%.
  • Negotiated favorable contract terms, preventing $250k in monthly penalties and saving over $1M in costs.
  • Proactively developed innovative logistics solutions, projecting a monthly revenue increase of $350K and compensation reduction of $410K.

International Strategy & Growth Manager

Nearity (Video Conferencing Solution Provider)
02.2022 - 09.2022
  • Led product commercialization and localized marketing across North America, Europe, and key global markets.
  • Planned and executed 5 webinars, engaging 60% of top-tier sales and distributors in the United States.
  • Spearheaded participation in European ISE and North American InfoComm exhibitions, enhancing brand's global influence.
  • Developed overseas product content system, including product manuals and sales materials.
  • Analyzed user feedback to inform product iteration, coordinating cross-functional teams to implement localized solutions.

North American Key Account Manager

Yealink Network Technology.(Global Top1 SIP Phone Provider)
07.2020 - 11.2021
  • Managed a portfolio of 10+ key North American accounts, including Fortune 500 companies, maintaining close communication to deeply understand their business needs and pain points.
  • Regularly collected and relayed customer feedback to internal product and R&D teams, facilitating continuous improvement of products and services to meet market demands.
  • Led 6 high-impact strategic initiatives, including 2 large-scale deployments and a customized solution for a Fortune 500 client.
  • Successfully penetrated the Zoom market within 6 months, securing significant project leads.
  • Developed Microsoft Teams ecosystem product offerings, winning customer trust and large-scale purchase orders.
  • Implemented standardized project delivery management system, achieving 100% on-time delivery and 95%+ customer satisfaction.

Education

Master - International Relations

Waseda University
Tokyo, Japan
2020

Bachelor of Arts - Finance

University of Utah
Salt Lake City, United States
2017

Bachelor of Arts - Financial Management

Hainan University
Haikou, China
2015

Timeline

Business Development Manager

Flash Express(Thailand's Leading LogisticsCompany)
09.2022 - 06.2024

International Strategy & Growth Manager

Nearity (Video Conferencing Solution Provider)
02.2022 - 09.2022

North American Key Account Manager

Yealink Network Technology.(Global Top1 SIP Phone Provider)
07.2020 - 11.2021

Master - International Relations

Waseda University

Bachelor of Arts - Finance

University of Utah

Bachelor of Arts - Financial Management

Hainan University

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Hera Zheng