Henry Parulian Tampubolon

Company Overview:

• Assist customer with travel bookings, including flights, hotels, and provide detailed information on travel destinations, itineraries, and travel requirements with resolve travel-related issues and emergencies in a timely and efficient manner thru inbound calls, emails, and chats.

Company Overview:

• Assisting customer to give information about their inquiries.
• Responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products.
• Do escalating internally to get best solutions given relate to customer's concern.
• Follow up ownership relate to customer's issues

Company Overview:

• Reviewing all contents, such as photos, videos, documents that relate to sensitive contents whether reviewed content is in violation of our Client's terms of services in social media platform and accurately identified and flagged for action in a timely manner.

Company Overview:

• Assisting customer thru Live Chat and other social media and to give information about their inquiries.
• Assisting marketing team to inform about promo campaigns to customers.

Company Overview:

• Assisting customers / partners in order to fill their inquiries, such us Account information, Signing up, Fraudulence, and emergency/urgent incidents thru emails, inbound and outbound calls.
• Escalating special cases to higher management and inform to take proper action.
• Reviewing daily tickets and identify top 10 defects.

• Company Overview: Indonesia
• Daily checking for attendance of employees in SAP system.
• Assisting and reporting to superior for prepare documents relate to recruiting, retirement, monthly & weekly payments, insurance & BPJS, government issues, immigration, and other reports relate to foreigner and handling internal HRD process.