Hayato Iwata
Bangkok
Summary
After graduating from university, I joined Yoshida Real Estate in Thailand, where I facilitated real estate rentals and sales, mainly catering to clients residing in Thailand. I focused on acquiring new clients through responsive sales, prioritizing inquiries from our website. Conducting thorough consultations to understand clients' budgets and requirements, I proposed suitable properties. Simultaneously, I dedicated efforts to ensure existing clients felt secure by maintaining regular communication and providing information about the surrounding area. Later, I transitioned to Accenture Thailand as a Trust and Safety Analyst, contributing to enhancing the quality and safety of online content. My responsibilities include analyzing and reviewing user profiles and content to address reported issues. Despite encountering challenging and occasionally extreme content, I have developed strong resilience and problem-solving skills. Furthermore, being one of the few Japanese speakers in the team at Accenture Thailand, I provided language support to the entire team, leveraging my proficiency in both Japanese and English. I emphasize teamwork, adaptability, and decisiveness, actively collaborating to overcome various challenges.
Overview
3
3
years of professional experience
Work History
Trust and Safety Analyst
Accenture
Thailand
05.2022 - Current
Review, classify and/or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines ・Collaborate with clients and various Trust and Safety Teams to review and resolve complex content issues
Serve as an advocate for the user community
Participate in process improvement initiatives that improve quality and efficiency of work
Participate in continuous training programs and workgroup discussions for optimal development in the role
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Salesperson
Yoshida Co., Ltd
Thailand
08.2021 - 04.2022
Customer support: Conducting interviews and communications to understand customer needs and preferences in order to propose suitable properties
Property introduction and guidance: Introducing and guiding customers through rental properties, explaining features, conditions, prices, etc., and supporting them in finding properties that match their interests and requirements
Contract negotiation: Negotiating contract terms between customers and property owners to reach agreements, adjusting details such as price, payment conditions, and occupancy dates
Support for contract procedures: Assisting in the preparation and processing of contracts and related documents to accurately document the conditions agreed upon by both parties
After-sales support: Providing assistance and support to customers after the contract has been finalized, addressing any concerns or issues that may arise post-transaction
Closing: Managing the final procedures of the contract and property handover to ensure smooth completion of the transaction
Updating property information on the website
Developed relationships with clients for increased loyalty and repeat business.
Worked to build relationships with customers and built potential for additional sales.
Education
Bachelor of Arts - Communication Studies
Arkansas State University
United States Of America08.2020
Skills
Sales
Conducting an interview
Cross-cultural communication abilities
Negotiation
English
Japanese
Teamwork
Team player
Customer orientation
Customer relationship building skills
Understanding customer needs
Attention to detail
Customer perspective
Customer-centric perspective
Languages
Japanese
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Trust and Safety Analyst
Accenture
05.2022 - Current
Salesperson
Yoshida Co., Ltd
08.2021 - 04.2022
Bachelor of Arts - Communication Studies
Arkansas State University