Hattaya Watkhao

Company Business: E-commerce

Responsibilities:

• Product quality control (QC Products) to comply with policy.
• Take down products that violate policies and are illegal.
• Close store or blacklist that violate policies and are illegal.
• Manage keywords of products that violate policies or are illegal and block keywords/block search in the system so that products are automatically removed from the platform.
• Whitelist seller that are allowed to sell products with restricted categories or are allowed to sell certain types of products that require a license.
• Respond to cases reporting products/stores violating policies or violate the law /Answer appeal cases/Answer questions about platform policies via email, chat,IPP Platform (Intellectual Property Protection Platform) and Xspace system.
• Check social media/news for any issues regarding illegal products on the platform.
• Update policy/SOP if there are any changes.
• QA cases that the agent did were correct according to SOP.
• Weekly report.
• Find the keywords of illegal products from other platforms and compare them to see if they are found on the company platform, using the mobile app and screenshots of the illegal products. (50 words/screenshots per week).
• Extract data from database system using SQL language.
• Ad-hoc

Company Business: E-commerce

Responsibilities:

• QC Product quality control to comply with policy.
• QC Brand name/Brand logo to comply with policy.
• QA Product Category that the products are created according to their category.
• Take down products that violate policies and are illegal.
• Respond to case regarding content QC issue/system issue via email, chat and xspace system.
• Create ticket case to Tech team for solving system issue.
• Extract data from database system using SQL language.
• Ad-hoc

Company Business: English language school and a scholarship program for international exchange students.

Responsibilities:

• Upload student data into the system, both students who are eligible to take the exam and those who have already passed the exchange student program.
• Prepare exams and equipment to be used for exams in Bangkok and other provinces.
• Contact and coordinate with part-time employees and teach part-time employees before organizing exams at schools.
• Supervise exams and supervise part-time employees during exams in Bangkok and other provinces.
• Generate test scores and issue test certificates.
• Phone calls to answer questions about exams and the exchange student program.
• Prepare camps for exchange students and take them to camps, including taking care of them during camps.
• Apply for US visas online for students, prepare documents, and take students to the embassy.
• Prepare documents for exchange students before traveling and send them to the airport.
• Respond to emails from program officers who take care of exchange students abroad.
• Respond to emails from program officers who take care of exchange students abroad.
• Print student behavioral reports and send them to parents.
• Talk and consult with students via chat while abroad.
• Ad-hoc