Harsh Mehta
Bangkok
Summary
Resourceful Renewal Manager successfully leading customers through complex sales process to contract renewal. Showcased in-depth understanding of products and services, incorporating new approaches to contract negotiation in securing continued relations with customers. 4 Years of experience serving customers as trusted advisor, developing and maximizing Renewal sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Renewal Sales Specialist
NTT (Thailand) Limited
09.2020 - Current
- Completed Cisco renewal manager exam (CRM 700-805).
- Implemented new processes to streamline workflow and improve overall efficiency within team.
- Team player and part of CSM/Renewal team at NTT TH, supporting 60+ Sales Managers in Thailand
- Built strong relationships with key stakeholders within client organizations to facilitate timely contract negotiations.
- Managing maintenance contracts for portfolio of mid/long tail accounts of 30-50 Accounts, which generated $750k – $2M in yearly revenue.
- Lead Sales calls with team members to establish sales and customer retention goals and forecast committed business
- Delivered accurate sales forecast to Management
- Delivered accurate sales growth within existing customer base and new account acquisitions
- Determine cost and pricing of proposals and bids
- Negotiate contract terms and pricing to secure renewals and drive customer satisfaction
- Manage both customers and manufacturer/channel partner relationships
- Collaborate with internal account managing teams to prepare and deliver performance updates and quarterly business reviews to customers
- Increased customer retention through proactive communication and relationship management.
Business Development Executive
I2s Business Solutions
05.2019 - 08.2020
- Cold Called over 100 potential client, refined strategies based on feedback received and built client relationships with acquired customers
- Scouted applicants based on client’s requirements and successfully recruited
- Advanced and followed through with ongoing sales for 5 months.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
Sales Executive
Maneediam
09.2017 - 03.2019
- Oversaw sales at 8 global exhibitions over 2 years, selling goods worth USD$ 150,000 through exhibitions and B2B marketing
- Procured over 50 global clients and converted 20% of inactive clients into active customers
- Lead in stock management and handled import and export portfolio for year.
Education
MBA - Business
Stamford University (International Program)
Bangkok, Thailand 01.2023 - 09.2024
Bachelor's Degree - Marketing
Bangkok University (International Program)
Bangkok, 10 01.2012 - 04.2016
Skills
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References
NTT (Thailand) Limited, Pratya Khaothong – Customer Success Management Manager, pratya.k@global.ntt, +66 814874401
Timeline
MBA - Business
Stamford University (International Program)
01.2023 - 09.2024
Renewal Sales Specialist
NTT (Thailand) Limited
09.2020 - Current
Business Development Executive
I2s Business Solutions
05.2019 - 08.2020
Sales Executive
Maneediam
09.2017 - 03.2019
Bachelor's Degree - Marketing
Bangkok University (International Program)
01.2012 - 04.2016
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