Exercise
Haoran Chen
Customer Service Advisor
Samt Prakarn,Thailand
Summary
Enthusiastic,Marketing Manager adept at working with colleagues and customers of all backgrounds. Team builder and clear communicator with strong problem solving and planning skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Marketing Manager
JINBIN CAI
Samut Prakan Province, Thailand
10.2021 - 02.2022
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Assessed marketing copy, art comps and final designs and compared with established specifications.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Set up, completed and tracked customer surveys for local, regional and national campaigns.
Game Customer Service
XIONGCHEN
KUNMING, CHINA
05.2018 - 08.2018
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Salesperson
TAIPING ZHU
KUNMING, CHINA
03.2017 - 08.2017
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
Education
BBA - Major in Finance, Minor in IBM
Assumption Universyit
Bang Na-Trat Frontage Rd,Bang Sao Thong,10570 08.2017 - 09.2021
Skills
Marketing and advertising
Client communication
Critical Thinking
Corporate Communications
Market Analysis
Creative problem solving
Receiving support
Fluent in English
Additional Information
I am a person who is enthusiastic about his own work, I can balance my work and personal life in a right way, it brings me a lot of surprise and ensures I am able to concentrate it on. Whenever i am at work, I am capable of knowing how to relax and charged for myself to cope with the next more challenging work, in my spare time I often put myself into physical exercise, meditation, and listening to music to relax and learn more knowledge which makes my life is full of fun and positive energy. Communication with colleague is an important skill to me, especially when it comes to work that often makes me understand team where are the contradictions and problems. Then I could solve the positive in a positive way. I always feel full of grateful about my life and this feeling gave me endless strength and energy to deal with challenge and difficulties in my daily life.
Interests
Meditation
Running
Swimming
Playing Game
Listeing Music
Play Basketball
Play Tennis
Communication with People
Enjoy working togther as a team
Timeline
Marketing Manager
JINBIN CAI
10.2021 - 02.2022
Game Customer Service
XIONGCHEN
05.2018 - 08.2018
BBA - Major in Finance, Minor in IBM
Assumption Universyit
08.2017 - 09.2021
Salesperson
TAIPING ZHU
03.2017 - 08.2017