Summary
Work History
Education
Skills
Software
Hobbies
Work Availability
Timeline
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Hannah Bennett

Hannah Bennett

Virtual Assistant

Summary

Organised professional dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering over five years of experience providing quality administrative support to clients.

Work History

Back-order Manager

Malmar Enterprises
Gold Coast, Queensland
02.2021 - 02.2022
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Contacting customers via telephone and email to inform them of orders. Trying to upsell where possible to maximise sales.
  • Led value-added customer service that consistently over-delivered on customer expectations.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Identify and resolve any issues on Sales and purchase orders in a timely manner, including price, terms and quantity discrepancies.
  • Prepare & process shipping documents following customer’s requirements: sales orders, packing lists and shipping labels.
  • Work Closely with the buying team to ensure that containers are arriving on the scheduled date.

Customer and Administative Support

Mastercard
Sydney, New South Wales
09.2019 - 06.2020
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Increased customer satisfaction by resolving issues.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with customers to understand needs and provide excellent service.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick‑up at other locations.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered customer telephone calls promptly to avoid on‑hold wait times.
  • Maintained customer satisfaction with forward‑thinking strategies focused on addressing customer needs and resolving concerns.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Recommended products and services explaining details.

Key Accounts Manager

Something Different Wholesale
Swansea, United Kingdom
09.2015 - 03.2019
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Increased revenue of customer group sales by 80% from 2016 to 2018.
  • Achieving business plan targets whilst maximizing profits and desired margins.
  • Preformed and developed bespoke sales strategies.
  • Visiting customer headquarters alongside Commercial Director to present business proposals and secure new orders.
  • Working closely with distributors in Australia, New Zealand and America managing deliveries from each port, Distributor companies include Malmar Enterprises (AUS), MT Meru Wholesale Ltd (NZ) Fantasy Gifts (USA).
  • Communicating with agents and factories overseas to source bespoke products for customers, negotiating on costs and achieving company's margin targets. Ensuring orders are delivered on time and within budget.
  • Preparing, merchandising and attending UK Trade shows to represent company's brand.
  • Analyzing data and reporting on customer activities and spends.
  • Working alongside Commercial Director to analyze data to forecast company's sales and targets.
  • Supporting and managing workload of Key Accounts Assistant.
  • Prioritizing highly varied workload.
  • Contributing to creative scripts for Key Account acquisition campaigns.

Education

Associate of Arts - Art And Design

University of Wales Trinity St David
Swansea
09.2014 - 07.2015

Skills

    Office, database and buisness administration

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Software

Google doc/Microsoft word

Google Sheets/Microsoft Excel

Google forms

Microsoft Office

Canva

Hobbies

A passion for Travel, I love to explore new countries and cultures, learning languages and meeting and connecting with people from different walks of life.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Back-order Manager

Malmar Enterprises
02.2021 - 02.2022

Customer and Administative Support

Mastercard
09.2019 - 06.2020

Key Accounts Manager

Something Different Wholesale
09.2015 - 03.2019

Associate of Arts - Art And Design

University of Wales Trinity St David
09.2014 - 07.2015

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Hannah BennettVirtual Assistant