Hacene Draredja
Annaba
Summary
I am looking for an exciting and dynamic role where I can utilize my skills and experience to drive tangible results , And Improve the Knowledge In Customer Service Management
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Sales Representative Team Leader
Fair Way Company
08.2023 - 09.2024
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Expanded market reach by identifying untapped segments and developing targeted campaigns to attract new customers.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Head Waiter
Royal Tulip Skikda
1 2022 - 5 2023
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards
- Maintained safe hygiene and food handling standards for full compliance
Welcome Desk Agent
Liberte Hotel
02.2020 - 02.2021
- Met incoming customers with a professional approach and provided friendly, knowledgeable assistance
- Offered outstanding hospitality throughout client visits, aiding positive customer experience and loyalty
- Improved communication between departments by relaying important guest information in a timely manner.
Customer Service Representative
Sheraton Hotel
01.2018 - 01.2020
- Responding to customers' emails and telephone calls to resolve problems such as wrong orders, reservations, or other issues
- Addressed customer's service enquiries quickly and accurately
- Built rapport with customers through courteous and professional communication
- Kept organised calendars and set up new appointments for field personnel resolving issues
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor Degree - Law
Badji Mokhtar University
Annaba 09.2016 - 06.2019
Some College (No Degree) -
Language Centre
Annaba 10.2018 - 09.2019
English B2 Certicate -
Language Centre
Annaba 09.2020 - 07.2021
Some College (No Degree) -
El Hilal
Annaba 04.2024 - 05.2024
Master Degree - Business Law
Badji Mokhtar
Annaba 09.2019 - 06.2021
Skills
- Communication
- Computer
- Attention to detail
- Customer Service
- Problem solving
- Project management
- Teamwork
Timeline
Some College (No Degree) -
El Hilal
04.2024 - 05.2024
Sales Representative Team Leader
Fair Way Company
08.2023 - 09.2024
English B2 Certicate -
Language Centre
09.2020 - 07.2021
Welcome Desk Agent
Liberte Hotel
02.2020 - 02.2021
Master Degree - Business Law
Badji Mokhtar
09.2019 - 06.2021
Some College (No Degree) -
Language Centre
10.2018 - 09.2019
Customer Service Representative
Sheraton Hotel
01.2018 - 01.2020
Bachelor Degree - Law
Badji Mokhtar University
09.2016 - 06.2019
Head Waiter
Royal Tulip Skikda
1 2022 - 5 2023
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