Giovanni Tebano

Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Due to variety of position, places and different kind of people to work with, I developed a good flexibility and the ability to stay neutral before full understanding of the situation is obtained. I can adapt to different requirements and working culture.

• 02/2020, Present, Power Station Motorsport, Halrey-Davidson, Bangkok and Phuket, Thailand, Head of southern Operations, Oversee Phuket dealership with a smaller shop in Patong city, focus on sale, develop process for SOPs, organization of activities and rides with customers, develop brand awareness in the southern part of Thailand with focus of nearby provinces. Apart from managing the dealership my role is also involved in organizing activities for our customers including motorcycle rides, 6 events per year at the dealership and charity events. Harley-Davidson brand is one of the most famous Motorcycles brand worldwide, we have constant training to complete every month from the Harley – Davidson University divided by department and rank. I completed a 16o hours dealership management master course and hold master level on 4 different departments, sales, merchandising, parts and accessories and customer service. Every month new modules need to be completed to maintain the master level. From the Harley-Davidson motor company, we have many requirements to fulfill including sales targets for each department and monthly staff training from Harley – Davidson University, dealership scores is assigned based on overall performances. In 2022 Phuket dealership achieved several awards from the motor company in our region, consisting in 11 countries, including best dealer of the quarter, best initiative to promote the adventure bike by building an Adventure Training Park behind the dealership, best dealer for sales vs target and best dealer for conversion rate from leads to buyers. Latest innovation is the photovoltaic panels on the roof top to satisfy our electricity need. I had to source the company and follow up till the job was completed. I been constantly training and following my team, motivating and supporting them, recognition and results came as consequence of good team work., http://www.harley-davidsonbangkok.com
• 03/2019, 02/2020, Sentido Graceland Khao Lak, Khao Lak, Phang-gna, Thailand, Resident Manager, Reporting directly to CEO as the current GM was often away. I developed new projects for the upgrading of service at the 22 villas providing personalizing service separated from the other guests of the resort. Main concern from the owners was the visibility to guests, follow up on the entire operations, cost control and guest’s satisfaction. Sentido Graceland is 5 stars resort with 338 keys and a residence with 80 rooms for long term rental and staff accommodations. The hotel has 4 restaurants and 6 bars, 1-night club, MICE facilities with 5 meeting rooms, 2 indoor tennis court, fully equipped fitness, 4 lane bowling, snooker room, 3 karaoke rooms, squash court, archery, and a fully equipped SPA facility with 3 SPA villas as well. The resort runs on high occupancy from December to end of April with often 100% sold out hosting over 800 guests, operations and in large scale and attention to details is essential. As part of Thomas Cook resort there are high standards to be followed especially in guests service level and a feedback score system is in place. Additional requirement is external auditing for hygiene, safety and standards, Cristal international is providing this service with high international standards., http://www.gracelandkhaolak.com
• 10/2018, 03/2019, Golden Buddha Beach Resort, Koh Prathong, Kuraburi, Thailand, General Manager, A small island villa resort, open only from November to April. This resort is part of Secret Retreats collection and I was asked to help setting standards and procedure to bring it to a higher level of service according to the Secret Retreats standards. The 28 villas can host a maximum of 100 guests, there is a main restaurant with separate bar and a beach bar and restaurant on the small bay. The resort is spread out on a large plot of land, from main restaurant to the bay is 1 ½ Km distance. In my 6 months there I focused on training for all the department and set new standards. I helped with Sales and Marketing and sort out several issues with maintenance left pending from previous management. The rough climate conditions and remote location are the real challenge on this island, is in need of continuous maintenance and all food and goods must come from main land causing high running costs was a big challenge to rise the GOP % but was achieved by delivering of better customer service resulting in higher occupancy. Resort of this kind have a selected clientele relying on other guests personal feedback., http://www.goldenbuddharesort.com
• 04/2018, 08/2018, Lao Poet Hotel, Vientiane, Laos, General Manager, Satri House Hotel owner opened a new 5 stars boutique city hotel with 55 guest rooms, two bars, two restaurant, meeting room, and Gym. The owner assigned me the responsibility and trust of the pre-opening. While I was still helping the follow up of Satri House Hotel I relocated to Vientiane and in charge of the opening. Construction work was not completed so I had to focus on equipment purchasing and follow up construction and designer work helping in the design of rooms furniture and decorations. I worked there 6 months without any assistant or subordinate. Due to further delay of construction works and postponing of the opening date I decided to leave the position as there were not much left to do in that contest. The hotel finally opened with 6 months of delay from the original intended date., http://www.laopoethotel.com
• 12/2016, 08/2018, Satri House Boutique Hotel, The Apsara, Luang Prabang, Laos, General Manager, Satri House is a 31 keys Boutique Hotel and established member of Secret Retreats, well known to collaborate only with selected exclusive luxury boutique hotels. Former member of Relay & Chateaux. The Apsara is divided in two properties with a total of 22 keys located in the center town of Luang Prabang. Apsara is a member of Secret Inn by Secret Retreat. As General Manager I focus my attention on personalized service for each guest extended to all departments. I personally welcomed guests at Check In and farewell them at Check Out. I used to do morning rounds at breakfast time and interact with guests during the day. Leading by sample and help organize the work flow of each department gave great results and the staff was happy to catch up with directions and training. Implemented One on One meetings with department heads, weekly property inspection for outdoor areas, weekly staff work flow, maintenance schedules and follow up, end of the month meetings and daily briefings with opening of the week to do list and end of the week follow up. Revised breakfast service to be more personalized, introduced welcome drink list and a fidelity card program for Luang Prabang residents. Guest’s focused and cost control concern was my main objective, brought innovations and optimize service delivery. Guest’s response was notable with positive reviews, bringing the hotel in top 5 properties in Luang Prabang from position 18 when I started. The hotel received awards from Agoda and Booking .com as one of best performant property in Luang Prabang. The difference on GOP during last year of my management compared to previous year was significant thanks to more guests, better service delivery and better cost control., http://www.satrihouse.com
• 09/2016, 11/2016, The Lifestyle Brand, Bangkok, Thailand, Consultant and trainer, The Lifestyle Brand is an innovative Bangkok based group of passionate quixotic enthusiasts creating breathtaking experiences, exceptional journeys and bespoke adventures with a strong emphasis on gourmet, lifestyle and wellness at incredible destinations. The Lifestyle Brand focus the business in Managing and Developing boutique hotels or luxury resorts. I had an ongoing collaboration with The Life Style Brand helping in providing trainings and support to the hotels they managed as well as collaborating in acquisitions of new properties. The month of October I was sent to Koh Jum, Krabi province TH to set up the Room Division. My responsibilities were to manage, train and improve the Front office team, House Keepers, Gardeners, Maintenance, SPA and Accounting on behalf of The Lifestyle Brand., http://www.the-lifestyle-brand.com
• 01/2016, 08/2016, Bonjour Fusion, Bangkok, Thailand, Partner and General Manager, Bonjour Fusion is the owning company of The Garden of Dinsor Restaurant. The restaurant is quoted as top ten restaurants in Bangkok providing all day dining from breakfast to dinner, events up to 450 people and private receptions. My role was to improve the daily operations, increase profitability and plan for expansions. I revised all the SOP’s, Job Descriptions, daily check list, regular training plans and provide new menus for both food and beverage. Introduced a vegetarian and vegan menu, tapas and week days appetizers buffet for lunch. Developed new recipe cards for kitchen and food cost monitoring sheets. Designed a wine cave with 50 labels and make wine testing nights once a week at special offers for customers. For the marketing I provided a two years marketing strategy plan alongside with operation plans. I helped with renovation of different areas of the property giving advices on design and materials as well. As partner I follow up all the suppliers, P&L and food costs to increase profitability., http://www.thegardenspalace.com
• 11/2015, 01/2016, Ugolini Group, Bangkok, Thailand, Consultant to set up company standards and procedures, Ugolini Group had 10 Italian restaurants located in Chiang Mai, Bangkok, Hua Hin, Phuket and Koh Lipe. My assignment was to set up the group standards and develop the retail business of product directly imported from Italy, mainly in F&B field. The aim of the group was to develop a pasta and pizza franchise and a on line retail shop, so I worked closely with the Owner to set up all necessary operational and financial plans. I was also in charge in preparing budgeting and sales targets for each restaurant to optimize profitability and cost control., http://www.watermark.co.th
• 11/2014, 09/2015, Siam Piwat Group, Bangkok, Thailand, Division Head of Tenant Services Group and Customers Relations, Operation Department, Responsible for Siam Paragon, Siam Square, Siam Discovery, and Siam Tower under Siam Piwat Group. My responsibilities was to lead and supervise the service section departments under the Operation Department including: Tenant Relations Department, Customer Relations Department, Call Center Department, Buildings Facility Department, Cleaning and Gardening Department. Unify different shopping malls teams under One Team. Develop new Standard Operations Procedures and Job Description for new position. Daily inspections of the properties for quality control and maintenance follow up. Report to the Senior Executive Vice President., http://www.siampiwat.com
• 07/2013, 08/2014, Epikurean Hotels & Lifestyle, Koh Chang, Trat, Thailand, Resort General Manager, Started in August at Dasada Resort, Khao Yai, as first step of Epikurean management take over. Introduction of new SOP’s, rewriting of Job Descriptions. Examine working method of existing staff and start to implement the Epikurean standards. At Parama Koh Chang in charge of: “A to Z” pre-opening follows up, recruiting, training, establish customized SOP’s, Job descriptions and concepts. Build a working team. Overlook account and finance. Set up back of the house facilities. Pre-opening manning guide, and overlooking at forecast budgets with corporate office. Following the constructions work and set up. Modify original design for water sport facilities, fitness activities and staff accommodation. Contributing to the HOE list, entirely made the fitness, water sports and Spa. Search of local suppliers for dry goods and market list. Work closely with chef for menu concept. Work closely with property owner and corporate office to coordinate all the delivery and orders. Teaching of Yoga, Tai Chi, Meditation classes and Scuba Diving introduction to our guests. Provide personalized made excursions and dining destinations. Provide butler service., http://www.paramakohchang.com
• 02/2012, 01/2013, Castello di Limatola, Limatola, BN, Italy, General Manager, Improve and coordinate daily operations. Introduce and manage staff duties and tasks. Introduce a hotel system and business plans. Coordinate staff members. Develop room division. Optimize banquets operations and costs. Find new solutions working at close contact with the owners. Overall management of maintenance, structural and operational costs. Report to owners on weekly basis., http://www.castellodilimatola.net
• 09/2010, 12/2011, Pan & Vin sagl, Lugano, Switzerland, Owner, Grocery store, Owner of a well-established grocery store. Planning and daily operations and promotions. First step into the retail industry in Europe mainly to experience a new environment. Reevaluate the store and resell it as it was not my work ambition.
• 11/2003, 02/2010, The Phuket Palace Resort, Phuket, Thailand, Resort General Manager and Company Director, Planning and daily operation of the 168 rooms of the 3 ½ star resort. Legal responsibility toward the owners company. Building and facilities maintenance planning. Planning of new project and solutions to improve the facility. Responsibility and leading of the 120 staff members. Arrangement of exhibitions both in Thailand and overseas. Opening of new market targets including local market. Creation of a new website in different languages. Achievement of best result since the opening of the Resort. Expand new business opportunity and point of sales. Design, open, and manage a new Italian restaurant in the resort. Improve and design resort area such as reception, bar, restaurant, pool bar, kitchen, garden, and Car Park. Management of nearby guest house, The Mermaid Patong, as lower budget guests, with 14 rooms, a snack bar, and internet point with 8 staff members. Management of a condominium complex, Heaven Lagune, with 55 apartment units, two small swimming pools, fitness facility, snack bar, and internet cafe with 10 staff members. Coordinate all the managed property with different staff members and supervise the overall operations and budgeting.
• 06/2000, 09/2003, The Sukhothai Hotel, Bangkok, Thailand, Health Club and Spa Manager, Involved in the design of a new Spa facility, create a wider Spa menu. Handling of the Health Club as below. Responsible for budgets and departmental operation, reporting directly to the General Manager. Full management of the Health Club and Spa facility including fully-equipped gymnasium, swimming pool, tennis court, squash court, aerobic studio, and treatment rooms for Spa services. Management and training to the department staff for a total of 10 employees and 20 Spa therapists. Control of membership system, aerobic classes activities, extend services and programs for hotel guests. Handling Spa operations with creations of new Spa menu’ and special promotions., http://www.sukhothai.com

Thai

2

Excellent

+66 (0) 856787334

• 1985, 2003, Personal study on Oriental Philosophy, Natural Medicine, Psychology, Chinese Martial Arts, Yoga, Meditation Techniques, Advanced fitness training courses
• 1987, 1991, Summer courses in London to progress in the study of the English language, London, United Kingdom
• 1995, 1997, Padi Dive Master and Technical Diving licenses for deep diving and Nitrox diving, Phuket, Thailand
• 2000, Present, Training in team building, coaching, critical thinking, problem solving, Sales and Marketing strategies

• Place of Birth: BN
• Place of Birth: Italy
• Date of Birth: 11/05/70
• Nationality: Italian
• Marital Status: Married

• Oriental medicine and philosophy
• Chinese Martial Arts
• Yoga
• Scuba Diving
• Motorcycling
• Tracking
• Cultural tours and travels
• General health
• Golf
• Books
• Movies
• Music

• Italian
• English
• Thai

• Family related activities with a 16 y.o. daughter and a 10 y.o. son, they fill most of my free time
• Riding motorcycles
• Study of Oriental philosophy
• Practice of daily meditation

• several awards related to teaching of Kung Fu and Yoga
• work related awards from both the Hotel Industry and lately from Harley - Davidson for year 2022 at Phuket dealership, 7 different awards.

• Wing chun instructor, 1989
• Shaolin, Tai-Chi and Yoga instructor, 1991
• Dive Master PADI, 1996
• Technogym fitness instructor, 2001
• Motorcycle racing track course, advance, 2003