Summary
Overview
Work History
Education
Skills
Core Competencies
Accomplishments
Interests
AI-Powered Solution Development
Languages
Timeline
CustomerServiceRepresentative
Giffaree Butnamphet

Giffaree Butnamphet

Analyst III Infrastructure Services
Bangkok City

Summary

Highly accomplished and results-driven Analyst III Infrastructure Services with nearly 5 years of experience in IT infrastructure, support, and advanced automation. Proven expertise in leveraging Robotic Process Automation (RPA) and Artificial Intelligence (AI) to drive significant operational efficiencies and innovate solutions

Overview

6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Analyst III Infrastructure Services

DXC Technology
09.2020 - Current

Key Responsibilities & Achievements:

  • IAM & Infrastructure Management:
    - Provided comprehensive IT infrastructure support for SCG (Cementhai) and its international branches, focusing on Microsoft 365, Active Directory, and Entra ID.
    - Executed core IAM operations, including user lifecycle management across Active Directory and Entra ID, access reviews, and Role-Based Access Control (RBAC).
    - Managed and audited over 50,000 user data records monthly to ensure security and compliance.
    - Spearheaded data cleanup and compliance automation projects for Entra ID and Active Directory.
  • ITSM & Service Delivery:
    - Utilized ServiceNow for case tracking, reporting, and collaboration, consistently adhering to the ITIL framework to manage incidents, changes, and problems.
    - Delivered direct system and desktop support, performing advanced troubleshooting for network connectivity (Internet/Intranet, VPN), Windows OS, and M365 Suite, alongside managing system configurations like domain joining and software/hardware installation.
    - Ensured SLA compliance and performed root cause analysis for critical IT issues.
    - Collaborated effectively with business partners and cross-functional teams to resolve system access needs and critical incidents.
  • High-Impact Automation Initiatives (Self-Initiated):
    - Proactively developed and deployed automation tools and RPA bots using Power Automate and PowerShell, successfully reducing manual operational work by 95%.
    - Engineered a real-time incident alert system integrating with the Twilio API to significantly improve team response times.

IT Helpdesk POS System

Business Services Alliances (PTT Digital)
10.2019 - 08.2020
  • Served as Senior Onduty to support the team.
  • Provided IT Support via Call Center, primarily focusing on remote support for Point of Sale (POS) systems at OR (oil station) branches and their dealers.
  • Responsible for remote troubleshooting and resolving IT issues related to the back-office systems of petrol stations.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Bachelor's Degree - Information Technology

Chandrakasem Rajabhat University
Bangkok, Thailand
04.2015 - 01.2018

Skills

Ticket Management

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Core Competencies

  • Identity & Access Management (IAM):
    - Active Directory (AD), Entra ID, Microsoft Graph API
    - User/Group/Computer Administration & Lifecycle Management
    -User Risk Reporting, Audit & e-Policy Compliance, Data Governance
  • IT Service Management (ITSM):
    - ServiceNow (Case Management, Dashboarding, Reporting, Automation)
    - ITIL Framework (Incident, Change, Problem Management)
    - Cross-functional Team Coordination
  • Automation & Scripting:
    - RPA Development: Microsoft Power Automate for Desktop, UI Automation, Web Scraping
    - Scripting: PowerShell (Advanced, Windows Modules)
    - Workflow Automation: Power Automate (Flows, AI Builder, API Integration)
  • System & Desktop Support:
    - Windows OS (Advanced Troubleshooting), Microsoft 365 Suite
    - Hardware/Software Installation, Remote IT Support, POS Systems
    - Basic Linux (for bot deployment)
  • Project Leadership & Business Acumen:
    - End-to-End Project Development & Management
    - Project Proposal, Cost Analysis & Business Value Proposition
  • Skills from Personal Projects & Self-Study:
    - AI & MLOps: Generative AI (LLM/RAG Chatbots), Prompt Engineering, Gemini API, Streamlit UI, MLOps Concepts
    - Web Development: Python, PHP, Node.js/Express.js, React.js, RESTful APIs, MySQL/MariaDB
    - Cloud Platforms: Google Cloud Platform (GCP), Microsoft Azure
    - Digital Marketing: Google Ads, Facebook Ads Campaign Analysis
    - Workflow Automation; (n8n, Make.com, Chatbot Line OA)

Accomplishments

  • Incident Real-time/Automate for ServiceNow
  • Automated Voice Alert Twilio & Escalation System
  • Massage Clinic Admin Dashboard (Personal Project)
  • Algorithmic Trading Bot on GCP 24/7 (Personal Project)
  • Internal Active Directory (AD) Support Chatbot with RAG (Personal Project)
  • Single Page Applications with Gemini & Vercel
  • AI-Powered Customer Experience Automation on LINE Platform

Interests

Generative AI

Workflow Solution

Workout

Investment

Science Podcast

AI-Powered Solution Development

I specialize in leveraging generative AI for the end-to-end development of bespoke digital solutions. My versatile portfolio includes creating business intelligence dashboards, interactive LLM chatbots, and complex automations integrating with third-party APIs (e.g., Twilio, Binance). My core focus is on rapidly transforming concepts into secure, scalable, and high-impact applications by using AI to accelerate the entire development process.

Languages

Thai
Bilingual or Proficient (C2)
English
Intermediate (B1)

Timeline

Analyst III Infrastructure Services

DXC Technology
09.2020 - Current

IT Helpdesk POS System

Business Services Alliances (PTT Digital)
10.2019 - 08.2020

Bachelor's Degree - Information Technology

Chandrakasem Rajabhat University
04.2015 - 01.2018

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Giffaree ButnamphetAnalyst III Infrastructure Services