Gabrielle Kingdon

• Over nine years of social media management experience.
• Oversaw 300% in followers and traffic through targeted online campaigns, worked alongside BBC news, BBC radio, Kiss FM, JD sports, and KA drinks amongst others for advertising projects and artist liaison.
• Brainstormed to generate original online campaign ideas, innovative social engagement strategies and compelling digital content.
• Adapted social media plan based on market research and customer data.
• Produced high-quality social content, ensuring alignment with brand voice and messaging.
• Conducted multi-channel marketing across different social media platforms using variety of formats.
• Researched current social media trends and audience preferences for maximum post performance.

• Ensured all prescribed products were picked and dispensed accurately.
• Labeled and dispensed prescriptions, complying with patient confidentially and data protection protocols.
• Maintained excellent knowledge of medical products and treatments for informed, dependable customer care.
• Responded to telephone inquiries and provided information about order status, shop hours and pharmacy procedures.
• Completed required NHS paperwork precisely and swiftly, up keeping accurate records and documentation.
• Managed sensitive data and documentation filing systems, following confidentiality and data security protocols to reduce risks.
• Provided warm, friendly greetings to customers, handling prescriptions and purchases efficiently.

• Produced photo and video content with excellent editing skills.
• Responded to comments, messages and feedback to build brand activity profiles.
• Boosted public image for target audiences using multiple engagement platforms.
• Brainstormed to generate original online campaign ideas, innovative social engagement strategies and compelling digital content.
• Evaluated social media insights to improve reach during and after campaign delivery.
• Adapted social media plan based on market research and customer data.
• Maintained consistent brand voice and style across content.
• Engaged paid and unpaid online marketing opportunities to reach new and target audiences.
• Built positive, productive relationships with media outlets to maximise brand exposure.

• Created filing system for contracts, records and reports.
• Coordinated company events and key client meetings.
• Responded promptly to incoming phone calls and emails for prompt, professional correspondence.
• Handled both incoming and outgoing mail for the business to maintain smooth-running external communications.

• Assessed client needs through conversations on holiday vision, using knowledge to cross-sell and upsell where possible.
• Combined and sold various services, including transportation, hotels, excursions and car rental.
• Completed marketing activities, including posting on social media, sending newsletters and creating adverts.
• Kept customers updated on travel changes, including flight cancellations, pricing changes and other important updates.
• Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion.
• Owned end-to-end complaint handling and resolution in line with established procedures.
• Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.

• Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
• Supported classroom maintenance and upkeep, organizing books, and materials.
• Supported classroom activities, tutoring, and reviewing work.
• Helped with grading assignments and tests, providing constructive feedback to students based on results.
• Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
• Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
• Increased class participation by creating positive and inclusive classroom atmosphere.

I started in working in Wilkinsons as a sales assistant and after a year and a half I progressed to a customer sales manager where I took on more responsibilities.

• Provided helpful, attentive sales support to generate positive customer feedback.
• Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
• Processed cash and card payments during busy shopping periods to minimize customer waiting times.
• Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
• Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Led and managed administrative staff to maintain smooth daily operations.
• Developed strong teams by skillfully recruiting, orienting and training loyal, hard-working employees.