Gabriel Vargas

I was an English teacher at a private institute in Costa Rica, where I taught people of different ages, including teenagers and adults.

Interpret for different companies ,including Medical, Legal, Insurance and 911 Fields, between spanish speakers and english speakers.

I used to provide customer support for the Nike.com website, managed calls and emails in order to quote prices and place orders for products offered in the website, and track their status.

This also included starting investigations regarding the customer's orders status, and finding out what happened to them

We contacted the carriers, escalated the cases and filed reports using excel to ensure the proper handling of their orders

I also provided refunds or reshipments depending on which was the necessary step to take after the investigation was over.

I was in charge of running verification processes to ensure security in the customer's bank accounts

I also started investigations regarding fraudulent activity on orders done with the customer's credit cards

This included contacting the companies were the orders where made and investigating if they where fraud or not

Once we decided on this, we provided the customers with the necessary compensation.