Danilo Becker

• Responsible for reservation, customer service and operation department)

Meeting Point Asia belongs to Meeting Point International which is a globally positioned, destination management company headquartered in the Bavarian capital Munich, Germany. Meeting Point International is among the leading Destination Management Companies in over 40 destinations in 19 countries and supplies to more than 450 partners. MPA is part of the FTI Group and a global network with currently contracts with more than 10,000 hotels, more than 70 Meeting Point Hotel Management owned or managed hotels, transport fleet and a large network of transfer suppliers, 16 Nile cruise ships, up to 4000 excursions, ready to book round trips, car rentals. www.meeting-point.com

Responsibilities.

• Oversee the Reservation Department activities.
• Oversee the Customer services & QC department activities.
• Oversee the Operation department activities.
• Establish and implement a business strategy for operational products and services with the aim of achieving agreed growth targets, holding full P&L responsibility.
• Proactively driving business development activities, securing sales and negotiating contracts in order to achieve the anticipated growth and profitability objectives.
• Manage the existing portfolio of excursions, transfers and further local sales activities with a view to greatly enhancing sales, oversee the reservations departments’ core activities and ensure system related processes meet highest efficiency targets.
• Monitor quality of all operational activities provided to Meeting Point Asia guests in destination aiming utmost service delivery and ensure compliance with service, health & safety procedures required by tour operators.
• Deliver both commercial and operational excellence by incorporating group level initiatives and requirements to ensure local success.
• Oversee the work of the entire Operations team: hotel representatives, airport representatives and drivers in the Bangkok region.
• Coordinate all operations matters for other destinations in Thailand (and possibly neighboring countries) with MPA’s sub-agents and/or suppliers.
• Monitor all complaints with Customer Service and Quality Control Manager to ensure customer satisfaction is maintained.
• Maintain and analyze the “customer feedback forms”.
• Implement regular guide briefings (tailor made programs etc.) with colleagues (Key Account Team, Reservation Team, etc.).
• Ensure that all Operations Department employees are knowledgeable of all existing products and each client (tour operator, B2B, corporate, MICE etc.).
• Ensure completion of MP “Service Standard” training for all operations staff.
• Ensure that brand exposure, uniforms and service levels are maintained at the destination.
• Maximize the operations department profits from all areas of the operations business, including shops of all nature (carpets / gold / jewelry etc.,), suppliers…etc.
• Implement a succession plan for the Operations Department.
• Work with Finance and Accounting department to ensure that billing, invoicing, and credit agreements are managed, controlled, and properly recorded.
• Other responsibilities as assigned by the MPA/MPI management.
• The contract was terminated because of economic reasons due to COVID 19.

The resort is an official 4-star Resort with 228 rooms and 160 employees, specialized on the European market. The resort features room service, a poolside bar and a restaurant with a successful buffet concept. www.thaigarden.com

Responsibilities.

• In charge of the hotel in GMs absence.
• Yield & Rate management,.
• Channel Manager (Siteminder) and Extra Net management.
• OTA management.
• Revenue management,.
• Contracting.
• KPI (Key Performance Indicators) improvement.
• Staff training and department head meetings.
• Quality Evaluation Management.
• Responsible for the guest satisfaction and improvements.
• Handling inquiries, complaints and reservations.
• Hosting weekly guest welcome cocktails.
• Sales & Marketing of the Thai Garden Resort product.
• Public relations and advertisement/ promoting the Thai Garden Resort with the media.
• Planning functions and celebrations

Achievements.

• Improvement of occupancy, average daily rate, revenue per available room, customer satisfaction and return on investment.
• The Thai Garden Resort is ranked number 13 of all hotels in Thailand and number 1 of all hotels in Pattaya on Holidaycheck and therefore performs better than many other similar and even better properties in Thailand.
• Travelife Gold Award (sustainability in tourism).
• Holidaycheck Award for the past 6 years.
• Zoover Award.
• Tripadvisor Certificate of excellence / hall of fame.
• TUI Environment Champion.
• Green Leaf Foundation certificated.
• The contract expired and was not extended after 10 years.

• Go Vacation is a member of DER Touristik which is a leading company in the travel and tourism industry. It is also a company of REWE Group, one of the most important enterprises in Germany and one of Europe’s leading trade and tourism groups. Each year, the DER Touristik Group enables the annual highlight of 7.1 million customers. With 2,400 travel agencies in Germany, Great Britain, Eastern Europe and Switzerland DER Touristik Group is broadly positioned and ensures personal advice as the most important sales channel. With a cooperation network of 19 destination management companies (DMCs) and 56 affiliated offices, the DER Touristik Group is on site for its customers in tourist destinations. www.go-vacation.com

Responsibilities.

• DER Asia (Go Vacation Thailand) belongs to DER Touristic Germany and is part of REWE Group.
• Handling all guest matters for one of the biggest German Inbound Agents in Thailand which handles up to 200.000 guests in Thailand per year.
• Responsible for up to 10 representatives who visiting the guest on daily bases in their hotels to service them with for example, flight or hotel changes, complain matters, booking of excursions, transfers, flights and hotels.
• Handling and organizing medical emergencies.
• Crisis management.
• (Tsunami in 2004).
• Financial management of our office in Koh Samui and Pattaya.
• Ensure the perfect and full communication in all matters between our head office in Frankfurt (Germany) and our Office in Bangkok.
• The contract was terminated on my own decision.

• Organizing Events for companies such as BMW, Oracle, Siemens, MTU and others for up to 2.0000 person.
• Being responsible for the whole project starting with the proposal management, including F&B, Sound and Light, human resources, artists among others up to finalize the project with the financial report and Invoicing.
• www.frohefeste.de.

• Working as coach (archery, aerobic, fitness etc.).
• Organizing from Sports Events.
• Daily operation and scheduling of workouts.
• Shows, Dance, Moderation, Presentation www.aldiana.com.