SEUNGHA KIM
-
Bangkok
Summary
Dedicated Customer Service Specialist with experience in the hospitality and aviation industry, focused on enhancing service quality through effective issue resolution and strong interpersonal communication.
Skilled in multitasking and teamwork, consistently improving client satisfaction through proactive problem-solving and adaptability.
Adept at identifying and implementing tailored solutions to meet diverse needs while thriving in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Agoda
05.2023 - Current
- Provided quality support to customers and partners, meeting their needs while following company guidelines.
- Actively supported teammates and contributed to a collaborative environment.
- Quickly adapted to changing customer and partner needs, working well both independently and as part of a team.
- Collected and reviewed feedback to improve service and ensure it met company standards.
Almaha Service Hostess
Qatar Airways
04.2022 - 12.2022
- Provided personalized meet and assist service for departure/transit/arrival passenger
- Supported passengers with specificities including IOM, wheelchair, VIP
- Assisted passengers for all airport related inquiries at Almaha transit/arrival lounge
- Provided mentoring for new recruit
Education
Bachelor of Arts - Spanish And Latinamerican Studies
University of Ulsan, Korea
04.2001 -
Skills
- Strong Interpersonal Communication
- Proficient in Multitasking
- Skilled in Customer-Focused Issue Resolution
- Adaptable and Open to Feedback
Languages
Korean, Native
English, Professional
Spanish, Intermediate
Timeline
Customer Service Specialist
Agoda
05.2023 - Current
Almaha Service Hostess
Qatar Airways
04.2022 - 12.2022
Bachelor of Arts - Spanish And Latinamerican Studies
University of Ulsan, Korea
04.2001 -
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