Esme Powrie

Through this business i offer 1-1, small group and online coaching to a client base of 10-20 people with individual goals. My main focus is to help clients reach these goals through a fun and enjoyable process while learning skills to ensure they feel confident while doing so. My roles include offering my clients a detailed consultation analysing any previous training, their current habits training and nutrition then from there creating a training program completely personalised to the client and their goals. Along side this my clients all receive nutritional guidance, weekly check ins and unlimited support both in and outside of sessions. It is important for me to ensure the correct technique/form is taught throughout training sessions to prevent injury and optimise results, i like my clients to learn as much as possible through me so they are able to continue their fitness journeys by themselves if/when it comes to this. While training clients i will always insure correct health and safety procedures are followed.

Responsabilties in this role include being able to lead a 1-2 hour dance/fitness class for ages ranging between 4 and 21. My role is to ensure I am teaching correct dance techniques in the style of each individual class as well as teaching different routines/phrases to keep each class enjoyable and students engaged. My job is to create a welcoming happy environment that students enjoy being in. During classes i am to display good leadership, communication, and teaching skills. I have several different tasks to complete each lesson including, making sure each student is correctly warmed up to prevent injury, starting new or revisiting old routines, teaching new technique exercises, and communicating with students' parents or carers about upcoming activities. I also take an adults class for one hour a week known as a 'dance fit' class. This is a class that adults attend to workout through a high intensity dance session. With in this class i include a warm up, 40 minutes of high intensity exersice/dance followed by conditioning exersices to finish. In this session i aim to provide a fun filled hour incorporating both dance technique and a HIIT style workout focusing on keeping exersice fun for all ages.

Roles include delivering classes such as; spin, body-pump, stretch, LBT and body-tone to a group of 15-25 members at a high standard. I am to ensure classes are delivered with good energy, good timing to music, are clear and easy to follow along while making sure members feel comfortable and confident in each class. I am to be able to adapt classes to each individuals needs to ensure the classes are inclusive to everyone. As well as delivering classes it is my job to create/learn class choreography to ensure the class is current and fun as well as has members working hard.

At this gym i taught Spin and LBT classes to a group of 15-25 members. I am to ensure classes are delivered to a high standard with good energy, good timing to music and clear and precise instructions. I would ensure members feel comfortable and confident in each class making sure to build a relationship with each member for a personal feeling to each lass. I am to be able to adapt classes to each individuals needs to ensure the classes are inclusive to everyone. As well as delivering classes it is my job to create/learn class choreography to ensure the class is current and fun as well as has members working hard.

My role within this job was taking inbound calls while providing great customer service to a number of different customers. Working for companies such as; Volkswagen Financial Services, VW Group Leasing, Lease Plan and Marshal Leasing ensuring that I provide a high level of customer service to their contract holders. Job roles include, answering any questions that customer may have correctly and efficiently. Handling complaints professionally and paying close attention to detail. As well as our main job role which is booking customers vehicle into a garage for any servicing, repair or recall work that may be needed. For this role I needed to display good listening skills, always be paying close attention to the customers wants and needs making sure they are satisfied with the service they are receiving.

Job roles include, a small amount of waitressing taking hot food orders out to customers and dealing with any requests they have whilst at their table. Working a basic till taking customers' orders with a happy and approachable attitude while displaying strong customer service skills. I would also work a basic barista machine making a selection of hot drinks to order.

Included tasks such as serving food and beverages while working both from a till and on the drive thru displaying high standard customer service skills. As well as this i was to train all new members of staff
that joined the company. This would include taking them through their basic online training before taking them out onto the shop floor and hands on training them on whichever station necessary.