Enrique Santiago
London
Summary
Versatile professional with background in high-end dining environments, seeking to transition to new fields. Developed strong analytical and customer service skills, with focus on understanding client preferences and delivering tailored recommendations. Committed to leveraging these abilities to add value and drive success in new role.
Overview
2
2
years of professional experience
Work History
Sommelier
The Ritz Hotel
05.2024 - Current
- Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
- Provided exceptional customer service and was awarded Star Employee recognition during LQA visit.
- Won several incentives allowing me to travel to Champagne to visit some of the Grandes Marques and get a deeper understanding of the maisons' ethos and philosophy.
- Tasted some of the most prestigious wines during private masterclasses.
Senior Sommelier - Assistant Wine Buyer
Kai Mayfair
10.2023 - 05.2024
- Training new additions to the team regarding service etiquette, duties and wine theory.
- Checking that wines and all drink related products have been charged to the right table.
- Organizing the cellar in terms of regions/countries in coherence with the list.
- Adding new wines to the list in order to improve the quality and accessibility of the restaurant's portfolio while keeping in mind the target market.
- Organizing the deal for the new champagne rosé by the glass.
- Consistently maintained thorough knowledge of menus and wine selections available to ensure first-class customer service.
Sommelier
Kai Mayfair
06.2023 - 10.2023
- Making sure the mise en place of the glassware is done properly.
- Recommending wine depending on guest's preferences, budget, and choice of food.
- Maintaining tables to guarantee guests enjoy a discreet but ever present service throughout their whole visit.
- Maintaining exceptionally clean cellar and bar areas to minimise potential risks to health and safety.
- Polishing bar glasses, maintaining excellent bar presentation.
- Resetting tables between guests to maintain professional dining space and minimise service delays.
Wine Advisor
ND John Wine Merchant
02.2023 - 06.2023
- Stock management.
- Overall maintenance of the shop.
- Wine recommendations.
- Helping during the yearly wine fair organized by the wine merchant.
- Held wine tasting sessions for guests to showcase the selection of beverages available at ND John, offering advanced knowledge of a variety of wines.
- Counted and recorded cash at day-end, balancing till with attention to detail.
Education
WSET level 3
WSET (Wine and Spirit Education Trust)
2023
Law
Panthéon-Assas Université
2023
WSET level 2
WSET (Wine and Spirit Education Trust)
2022
PACES, Medicine
Université Paris-Sorbonne
2019
Skills
- Wine Storage Procedures
- Training and Development
- Customer Relations
- Fine Dining
- Wine tasting expertise
- Supplier relationship management
- Used to dealing with HNWI and UHNWI
Languages
French
Native language
English
Bilingual or Proficient (C2)
Timeline
Sommelier
The Ritz Hotel
05.2024 - Current
Senior Sommelier - Assistant Wine Buyer
Kai Mayfair
10.2023 - 05.2024
Sommelier
Kai Mayfair
06.2023 - 10.2023
Wine Advisor
ND John Wine Merchant
02.2023 - 06.2023
Law
Panthéon-Assas Université
WSET level 2
WSET (Wine and Spirit Education Trust)
PACES, Medicine
Université Paris-Sorbonne
WSET level 3
WSET (Wine and Spirit Education Trust)
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