Endre Kiss

As the Director of Rooms, I am responsible for overseeing the Rooms Division, managing a portfolio of 250 keys while ensuring the seamless operation of all aspects of the department. In the absence of the General Manager, I take on the role of second-in-command, ensuring that the property’s operations run smoothly and efficiently.

Key Responsibilities:

• Lead and manage the Rooms Division, ensuring the highest standards of service and operational excellence across all areas.
• Assume full operational responsibility for the property in the absence of the General Manager, overseeing all departments and ensuring business continuity.
• Drive and implement revenue-generating initiatives while executing cost-effective strategies to optimize profitability.
• Develop and refine operational processes within the department to maintain operational efficiency, consistency, and luxury service standards.
• Elevate guest satisfaction through a focus on exceptional service delivery and personalized experiences, contributing to the hotel’s reputation and financial success.
• Strategically align the department’s goals with the hotel’s KPIs and long-term vision, ensuring consistent achievement of both financial and non-financial objectives.

By combining strategic oversight with a dedication to excellence, I consistently ensure that the hotel delivers outstanding service, surpassing both guest expectations and business targets.

I played a pivotal role in the pre-opening of the first Marriott Hotel in Thailand, overseeing the seamless integration of long-stay apartments and hotel guest rooms, totaling 303 keys. This landmark project required meticulous attention to detail and a commitment to operational excellence, setting the foundation for a luxury experience from day one.

Key Achievements:

• Spearheaded the pre-opening phase of the property, ensuring the successful launch of both long-stay apartments and hotel guest rooms, while maintaining the highest standards of service and quality.
• Guided the hotel to achieve and maintain a top ranking on TripAdvisor, earning the prestigious TripAdvisor Certificate of Excellence for four consecutive years (2018, 2019, 2020, 2021), just three months after opening.
• Assumed full responsibility for the Director of Rooms position in their absence, ensuring seamless operations and exceptional guest experiences at all times.
• Recognized as a champion in Opera, GXP, and Marriott Bonvoy, consistently utilizing these systems to enhance guest satisfaction and operational efficiency.

Throughout my tenure, I was committed to upholding the Marriott brand’s luxury standards and driving exceptional guest experiences while fostering a collaborative and high-performing team environment.

As the Rooms Operations Manager, I was entrusted with the seamless management of 145 luxurious hotel guest rooms and 46 exclusive private residences, ensuring that every aspect of the guest experience reflected the highest standards of service and luxury.

Key Responsibilities:

• Oversaw the entire front-of-house operation, including Guest Relations, Private Ownership, Housekeeping, Security, and Reservations, ensuring an integrated and exceptional guest journey from arrival to departure.
• Led a team dedicated to maintaining impeccable standards of service, while enhancing operational efficiency and optimizing guest satisfaction across all departments.
• Successfully implemented a new loyalty program and guest satisfaction system, partnering with Onyx Hotels, to elevate the guest experience and further distinguish the property in the competitive luxury market.

Through my leadership, I focused on delivering personalized service, maintaining operational excellence, and cultivating lasting relationships with guests and residents alike, ensuring a memorable and unparalleled experience.

I played a pivotal role in the pre-opening of the first Le Meridien Golf Resort in Asia, located in Bangkok, Thailand. This landmark property was the first of its kind in the region, offering an exclusive luxury golf experience. I was integral to the implementation of the new Le Meridien brand vision, ensuring that every operational aspect aligned with the brand’s sophisticated standards and luxury expectations.

Key Achievements:

• Spearheaded the pre-opening phase of the resort, overseeing the seamless integration of operations and ensuring the flawless execution of the Le Meridien brand’s new vision. This included setting up operational standards that emphasized personalized luxury service and exceptional guest experiences.
• Honored with the Regional Vice President Award for Outstanding Care for Guests (2015) by Starwood Hotels & Resorts, recognizing my meticulous attention to detail and commitment to excellence in guest service.
• Awarded the APAC Divisional Brand Ambassador Award (2015) for my exceptional representation of the Le Meridien brand, consistently upholding its values and delivering a luxury experience that resonated with both guests and team members.

This role allowed me to shape a luxury golf resort experience that blended sophisticated service, operational excellence, and a strong commitment to the brand's vision, ensuring the resort's successful launch and sustained success.

I played an integral role in the pre-opening of the second Marriott Hotel in Hungary, overseeing the operational setup and ensuring the hotel met the highest standards of luxury service. This successful opening laid the foundation for the hotel's continued recognition in the hospitality industry, driving exceptional performance and guest satisfaction from day one.

Key Achievements:

• Led the pre-opening operations of the second Marriott hotel in Hungary, successfully establishing operational excellence and luxury service standards, in alignment with Marriott’s global brand vision.
• Contributed to the hotel being recognized as the best SPG (loyalty) performer in the EAME region (Europe, Africa, and the Middle East) during the Mid-Year Review, demonstrating unparalleled guest loyalty and satisfaction.
• Awarded Hotel of the Year in the EAME Division (2013), reflecting the property’s outstanding performance and commitment to excellence in service and operations.
• Recognized for achieving the top GEI (Guest Experience Index) performance in the EAME region during the Mid-Year Review, underscoring the hotel’s consistent delivery of an exceptional guest experience and setting the benchmark for future success.

This role allowed me to be instrumental in the successful launch and ongoing recognition of the property, establishing a reputation for delivering exceptional luxury service and achieving remarkable operational results.

I had the privilege of managing operations at one of London’s most prestigious and high-profile locations—Piccadilly Circus—during the height of the 2012 London Olympics, an extraordinarily busy period for the city. This iconic property demanded the highest standards of luxury service and operational excellence, where I contributed to the hotel's outstanding performance in multiple areas.

Key Achievements:

• Awarded for Best Performance in Room Upselling, consistently driving revenue and enhancing the guest experience by offering bespoke, luxury room upgrades that exceeded guest expectations.
• Consistently Ranked in the Top 3 Performers for SPG Enrollments, contributing to the hotel’s success in building guest loyalty and engagement with the Marriott Bonvoy program.
• Actively contributed to the 2012 London Olympics, managing the hotel operations during one of the busiest and most high-profile events in London’s history, ensuring flawless service and operational flow despite increased demand.
• Appointed as the Opera Expert for the department, responsible for training and ensuring seamless usage of the Opera Property Management System, optimizing front office operations and enhancing guest interactions.

Located in the heart of London's vibrant Piccadilly Circus, the hotel was at the center of global attention during the Olympics, and I played a key role in maintaining exceptional service levels while managing the complexities of such a dynamic and high-profile location. My contributions were pivotal in maintaining the luxury brand’s reputation, driving operational excellence, and delivering unparalleled guest experiences.

• Company Overview: Budapest, Hungary
• Team member of the month award winner twice at Hilton Budapest Westend
• Awarded as Best performed employee of Mid-year 2010 from Hilton Budapest as of the performances of Enrollments, Upsell and Guest's feedback, winning the incentive for 4 nights stay at Hilton Prague
• Budapest, Hungary

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