Emiko Anna Seki
Customer Service Agent
Sukhumvit 65 Phrakanon Nuea Wattana,10
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results and dedicated customer service professional with extensive experience aviation industry.
Overview
17
17
years of professional experience
17
17
years of post-secondary education
Work History
Customer Service Representative
Accor
Bangkok
08.2022 - Current
- Start up member for Japanese Customer Care section
- Answer customer telephone calls and provide information
- Handling of Guests inquiries by phone and mail
- Working with sorting inquiries and listing on related queries
- Coordinating between customer and Hotels
- Handling of complains
- Assistance for membership enrolment
Airport Customer Service Agent, Manager
Japan Airlines International
01.2019 - 06.2022
- CM, Amadeus pro Tempo and World Tracer
- B777 / B787
- Japanese Airline representative
- Managing Flight Operation handling team
- Flight ticket related handling and upgrades
- Flight preparation and briefing
- Departure, arrival procedure for general and COVID 19 related ASQ
- Door Operation for B777 and B787
- Irregular flight operation handling and after care
- Baggage claim area including LL duty
- Assistance for VIP and customers with special care
- Lounge in charge
- Service Key person representative
Representative Airport Customer Service Agent
Thai Airways International / Narita
Narita
05.2019 - 12.2019
- CM and ARD, World TracerAirline representative
- A380 / A350 / B777 / B747
- Flight preparation CM and ARD, World Tracer
- Departure and arrival handling
- Coordination and leading with handling company
- Irregular flight operation and after care
- Baggage claim area and lost and found procedure
- Assistance for VIP and customers with special care
Airport Customer Service Agent
Delta Airlines Haneda / Narita
Haneda
04.2012 - 07.2018
- Deltamatic, Snapp and Fast Track
- A320 / A350 / B757 / B767 / B777 / B747
- Check in procedure at airport
- Rebooking, reissue and upgrades
- Verify travel documents and travel visa assistance
- Departure, arrival procedure at gate
- Irregular flight operation and after care
- Baggage claim area and related back office duty
- Assistance for VIP, Air marshal and customers in need of special care
- Renewal launching of Delta Haneda Hub
- Leading and support of Vendor agents team
- TSA security screening supervisor and section launching duty
Banquet Service
The Prince Park Tower Hotel
Tokyo
01.2010 - 03.2012
- Attendance of weddings and company events
- Cloak duty
- Serving Japanese, Western and Chinese course menu
- Ballroom preparation and table setting
- VIP guests care
- New staff training
Concierge
ANA Inter Continental Hotel
Tokyo
09.2008 - 09.2009
- Assistance for clients and reply to guests inquiries
- Providing information according Tokyo and Japan
- Restaurant reservations, booking for events and sightseeing tours
- Transportation arrangements
- Tasting at restaurants, event attendance and rating
- Guest Relations
- Priority check in and check out procedure
- Welcoming, assistance to guest room and farewell
- Coordination with bell service and house keeping for client preference
- Final check of guest rooms
- Business diner and visit of client's events
Flight Attendant
Japan Airlines International
Frankfurt
06.2005 - 04.2007
- International long-haul routes between Japan, Europe, Australia and India
- Duty on Boeing 777 – 200/300 and Boeing 747 – 400/300/200
- Galley and cabin duty for business and economy class
- Inflight sales
- Public announcements
- Cabin safety
- Taking care of VIP, clients and passenger who are in need of special care
- Language assistance between crew and passenger
- Training for new flight attendants or crew for new service style
- Communication with cockpit and ground staff
Travel Assistance Service Agent
Jalpak International, Japan Airlines
Frankfurt
08.2003 - 06.2005
- In charge duty
- Duty assignment and briefing
- Coordination between Japanese and German staff
- Taking care of VIP, clients and customers who require special assistance
- Reception for first and business class lounge
- Creating monthly shift and daily working roster
- Communication between Jalpak and Japan Airlines
- Stock and menu arrangement for lounge beverages and amenities
- Training for new staff and general service training
Education
Thai Language Course
Thai Language Language Express
Bangkok Thailand 10.2018 - 09.2019
English Topic Course
Language GEOS Language Institute
Boston MA, USA 07.2007 - 09.2007
High School Diploma -
Japanese Hoshuko School
Stuttgart, Germany 08.1995 - 03.1999
Bachelor of Tourism Studies - Tourism And Travel Management
Commerce Academy Julius – Leber Vocational Academy
Frankfurt Am Main, Germany 08.2001 - 01.2005
GED -
Freie Waldorf School
Karlsruhe, Germany 08.1995 - 07.2000
Japanese High School
Japanese Hoshuko School
Stuttgart, Germany 08.1995 - 03.1999
Skills
Japanese Mother tongue, speaking, writing, readingundefined
Timeline
Customer Service Representative
Accor
08.2022 - Current
Representative Airport Customer Service Agent
Thai Airways International / Narita
05.2019 - 12.2019
Airport Customer Service Agent, Manager
Japan Airlines International
01.2019 - 06.2022
Thai Language Course
Thai Language Language Express
10.2018 - 09.2019
Airport Customer Service Agent
Delta Airlines Haneda / Narita
04.2012 - 07.2018
Banquet Service
The Prince Park Tower Hotel
01.2010 - 03.2012
Concierge
ANA Inter Continental Hotel
09.2008 - 09.2009
English Topic Course
Language GEOS Language Institute
07.2007 - 09.2007
Flight Attendant
Japan Airlines International
06.2005 - 04.2007
Travel Assistance Service Agent
Jalpak International, Japan Airlines
08.2003 - 06.2005
Bachelor of Tourism Studies - Tourism And Travel Management
Commerce Academy Julius – Leber Vocational Academy
08.2001 - 01.2005
High School Diploma -
Japanese Hoshuko School
08.1995 - 03.1999
GED -
Freie Waldorf School
08.1995 - 07.2000
Japanese High School
Japanese Hoshuko School
08.1995 - 03.1999
Similar Profiles
RAGHAVENDRA REDDY GANGULLARAGHAVENDRA REDDY GANGULLA
Night Auditor at AccorNight Auditor at Accor
Marie-Noelle CURIEMarie-Noelle CURIE
Senior Manager Strategic Project at AccorSenior Manager Strategic Project at Accor
Aurélie LEGERAurélie LEGER
Responsable service client at AccorResponsable service client at Accor