Marketing
El Mehdi LEMRHARI
Bangkok,Thailand
Summary
Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Outlet Supervisor
Siam Kempinski
Bangkok, Thailand
01.2020 - Current
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Team Captain
Mandarin Oriental
Doha, Qatar
11.2018 - 01.2020
- Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.
- Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
- Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.
Receptionist
Mondrian
Doha, Qatar, Qatar
11.2016 - 02.2018
- Responsible for answering all telephone calls and work with the hotel teams to create the company experience for guests.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Training Coordinator
OPPO
Casablanca, Morocco
05.2015 - 06.2016
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Coordinated travel arrangements for trainers.
- Compiled training handbook and related course materials.
- Assisted with support functions such as budgeting and technology coordination.
Call Center Agent
Intelcia
El Jadida, Morocco
06.2013 - 06.2014
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Educated customers on company systems, form completion, and access to services.
Education
High School Diploma -
Higher Institute Of Hotel And Tourist Applied Technology
Morocco 09.2014 - 07.2016
High School Diploma -
Institute Of Hotel And Tourist Technology
Morocco 09.2011 - 06.2013
Skills
Arabic
Interests
Blogging
Writing
Learning languages
Travel
Timeline
Outlet Supervisor
Siam Kempinski
01.2020 - Current
Team Captain
Mandarin Oriental
11.2018 - 01.2020
Receptionist
Mondrian
11.2016 - 02.2018
Training Coordinator
OPPO
05.2015 - 06.2016
High School Diploma -
Higher Institute Of Hotel And Tourist Applied Technology
09.2014 - 07.2016
Call Center Agent
Intelcia
06.2013 - 06.2014
High School Diploma -
Institute Of Hotel And Tourist Technology
09.2011 - 06.2013
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