Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Ella May Cuico

Ella May Cuico

Licensed Professional Teacher
Trang

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also, enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.

Overview

10
10
years of professional experience
28
28
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Foreign Language Teacher

Piyabutsuksakorn School Trang
01.2024 - Current
  • Developed engaging lesson plans that incorporated multimedia resources, improving student retention and participation.
  • Participated in professional development opportunities to stay current with language teaching methodologies and trends.
  • Incorporated differentiated instruction techniques to address individual student needs and learning styles.
  • Tailored classes to students' learning styles by designing engaging and informative activities specific to needs.
  • Designed interactive activities that catered to various learning modalities, boosting overall class engagement and comprehension levels.

Freelance Trainer/Instructor

Kingston International College
08.2023 - 02.2024
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Collaborated with subject matter experts to create accurate training content.
  • Conduct lectures regarding Business English, IT & Business, Business Management, and all related subjects in Business Administration.

Accounting Staff

T&D Foreign Exchange
10.2019 - 07.2020
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Contributed to a positive work environment within the accounting department by actively participating in team meetings and offering support to colleagues when needed.
  • Reduced errors in financial reporting through thorough reconciliation of accounts and attention to detail.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

Public School Teacher

Department of Education
06.2018 - 07.2019


  • Implemented data-driven instruction to monitor student progress regularly and adjust teaching methods for maximum effectiveness.
  • Assessed student performance using various evaluation methods, identifying areas for improvement and adjusting instruction accordingly.
  • Collaborated with other teachers to develop cross-curricular lessons that reinforced key concepts across multiple subjects.
  • Enhanced student comprehension by utilizing various teaching strategies and adapting lesson plans to suit individual needs.
  • Promoted a positive learning environment through effective classroom management, fostering respect, and encouraging collaboration among students.

Service Crew

McDonalds Philippines
04.2015 - 12.2015
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept customers and crew areas organized.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Contributed to the achievement of sales targets through upselling food items when applicable.
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.

Education

Bachelor of Science - Elementary Education

Holy Trinity College of General Santos City
General Santos City, Philippines, 9517
04.2001 - 03.2017

High School Diploma -

Glan School of Arts And Trades
Glan, Sarangani Province, Philippines 9517
04.2001 - 04.2013

Skills

  • Classroom management
  • Strong decision maker
  • Administrative
  • Clerical works
  • Customer Service

Certification

Certificate of Completion: Your Basic Guide to Online Education

Interests

Writing
Cooking
Photography
Design

Timeline

Foreign Language Teacher

Piyabutsuksakorn School Trang
01.2024 - Current

Freelance Trainer/Instructor

Kingston International College
08.2023 - 02.2024

Accounting Staff

T&D Foreign Exchange
10.2019 - 07.2020

Public School Teacher

Department of Education
06.2018 - 07.2019

Service Crew

McDonalds Philippines
04.2015 - 12.2015

Bachelor of Science - Elementary Education

Holy Trinity College of General Santos City
04.2001 - 03.2017

High School Diploma -

Glan School of Arts And Trades
04.2001 - 04.2013

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Ella May CuicoLicensed Professional Teacher