Eliz Tyla Olazo, RN
City Of San Pedro Laguna
Summary
Knowledgeable Billing Representative. Proven track record in streamlining workflows and ensuring HIPAA compliance, enhancing overall efficiency and client satisfaction. Excellent customer service and problem solving abilities. Offering 14 years of experience and the drive to excel in all areas.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Accounts Receivable Billing Representative II
Conifer Global Business Center Inc.
11.2019 - Current
- Trained in billing medical claims, specializing in processing and verifying information inline with Accounts Receivable (AR) reviews, applying proper data encoding (UB04 AND 1500 claims) to ensure accuracy and compliance with company policies.
- Resolved discrepancies or errors in claims through effective communication with clients and internal departments.
- Streamlined billing workflows, improving efficiency and reducing processing times for client invoices.
- Mentored new team member/s, enhancing their understanding of billing procedures and customer service standards.
Senior Process Executive (VPE)
Cognizant Technology Solutions Inc.
06.2019 - 09.2019
- Trained for a Healthcare Account (Life Sciences Consulting Services) to do back office support specializing in Complaint handling and Escalations providing a high quality customer service for the the world's largest medical device company that generates the majority of its sales and profits from the U.S. healthcare system.
- Analytical application and Proper reportability of handled cases/tickets
Level 12 - Business Process Delivery Assoc. (CSA)
Accenture Inc.
03.2018 - 03.2019
- Providing a high quality customer service for the known US- based Digital Currency Exchange (also caters services to other supported countries e.g. UK, Europe, Canada and Australia).
- Inbound call support (As Frontline support agent) tasked to handle different call types from basic account inquiry, walkthrough and basic technical trouble shooting for both Web and Mobile Application.
- Metrics are focusing on Performance Based Servicing with Customer Satisfaction Score as as one of the major weight basis in handling first call resolution or inquiry.
- Acts as "The Resource" for process clarity and provides basic customer education about virtual currencies (that are supported by the platform).
Senior Operations Representative
Capital One Philippines Support Services Corporation
09.2017 - 02.2018
- Providing a high quality core servicing for US banking and financial account.
- Inbound call support for Transition team handling different call types from basic account inquiry, payments, billing and basic technical trouble shooting.
- Metrics are focusing on Principle and Performance Based Servicing with Net Promoter Score as a main weight basis in handling first call resolution.
Senior Customer Support Associate
Convergys Philippines Inc.
05.2011 - 07.2017
- A Sr. Customer Support Associate for 6 years providing a high quality customer service for the world’s leading source of commercial information and insight on businesses in US.
- Appointed as an OIC of the team, doing administrative task (e.g. EOS reports, updates regarding the team’s productivity report)
- Gathering Customer’s Payment Experiences thus promptly updating their reports.
- Handling issues and complains regarding their payment experience.
- Doing both short and long business report updates, analyzing each update and report type.
- Doing Analytical Research maximizing tools and resources.
- Data Entry and updates using a DOS Based tool.
- Doing investigative research for Fraud Detection (businesses in US)
Education
Bachelor of Science - Nursing
St. Michael’s College of Laguna
Binan City, Laguna04-2011
Skills
- Customer Support and Service Excellence
- Analytic Research, Data Gathering and Data Entry
- Short and Long report update
- Complaint Handling, Issue Resolution and Escalations
- Medical claims billing review and analyzation
- Fraud and Risk Detection
- HIPAA compliance
- Inbound and Outbound Call Handling
- Banking and Financial Background
- Billing systems and software knowledge (CRM, VIweb, Cerner, ACE)
Certification
- HIPAA Certification Training - January, 2026
Timeline
Accounts Receivable Billing Representative II
Conifer Global Business Center Inc.
11.2019 - Current
Senior Process Executive (VPE)
Cognizant Technology Solutions Inc.
06.2019 - 09.2019
Level 12 - Business Process Delivery Assoc. (CSA)
Accenture Inc.
03.2018 - 03.2019
Senior Operations Representative
Capital One Philippines Support Services Corporation
09.2017 - 02.2018
Senior Customer Support Associate
Convergys Philippines Inc.
05.2011 - 07.2017
Bachelor of Science - Nursing
St. Michael’s College of Laguna
References
Daylin Nietes (Team Lead) +63.936.759.6100
Ems Fontillas (Team Lead) +63 927.318.1464
Thea Puruganan (Trainer) +63 916.554.0151