Elene Inashvili
Restaurant And Service Managment/ Hospitality/ Event Coordination/
Ko Samui
Summary
Experienced hospitality professional with more than 15 years in restaurant management, catering, and event coordination. A strong leader with a passion for creating unforgettable guest experiences. Combines Georgian hospitality values with Austrian efficiency and professionalism. Fluent in four languages.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Restaurant Manager
Stadtflucht Bergmühle
05.2022 - 10.2023
- Managed events from up to 200 guests.
- Oversaw room design, event setup, and supply ordering.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Coordinated florists, photographers, and musicians for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
Catering Manager
Max Catering
09.2021 - 05.2022
- Full responsibility for high-end event catering.
- Handled catering scheduling, ordered food and planned events.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Worked with chefs to plan menus according to client needs and budgets.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Hired and trained both permanent and temporary staff members.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Cultivated relationships with venue managers, broadening network and opportunities for business growth.
Restaurant and Service Manager
Badener Hof Health and Spa Hotel
10.2011 - 05.2021
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Led a team up to 30 staff members and organized shift schedules.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Coordinated operations between the kitchen, reception, therapists and dietary teams.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
Service and Sales Roles
Segafredo. Il Castello. S'Landhaus. Cafe Kxavid.
01.2007 - 01.2011
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Certified Dance And Movement Instructor
Vitalakademoie
Austria, Vienna.03-2023
Certified Tourist Guide
Economic Development Institute
Austria, Vienna.01-2017
Diploma in Photography
Photography School
Austria, Vienna01-2012
Hotel And Gastronomy Certification
Badenerhof Kurbetrieb
Austria, Baden.01-2011
Transcultural Communication
University of Vienna
Austria, Vienna.01-2009
Primary School And Foreign Language Teacher
Multispecialty College Sagandzuri
Georgia, Tbilisi.01-2003
Skills
Restaurant and Event Managment
Team Leadership and Scheduling
Passion for customer satisfaction
Customer loyalty and Hospytality
Artistic and Creative Program Development
Timeline
Restaurant Manager
Stadtflucht Bergmühle
05.2022 - 10.2023
Catering Manager
Max Catering
09.2021 - 05.2022
Restaurant and Service Manager
Badener Hof Health and Spa Hotel
10.2011 - 05.2021
Service and Sales Roles
Segafredo. Il Castello. S'Landhaus. Cafe Kxavid.
01.2007 - 01.2011
Certified Dance And Movement Instructor
Vitalakademoie
Certified Tourist Guide
Economic Development Institute
Diploma in Photography
Photography School
Hotel And Gastronomy Certification
Badenerhof Kurbetrieb
Transcultural Communication
University of Vienna
Primary School And Foreign Language Teacher
Multispecialty College Sagandzuri
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