Eleazar Continanza
Orlando
Summary
Skilled in troubleshooting and remote technical support, I excel in system administration, maintaining Uber's network uptime during peak periods. Leveraging my hardware knowledge and online chat support, I consistently improve operational efficiency and customer satisfaction. I have experience providing network and software support to users, as well as developing and implementing technical solutions. Additionally, I analyze system performance and security to drive an optimal user experience.
Overview
4
4
years of professional experience
Work History
Uber Support Specialist
Uber
08.2021 - 07.2024
- Maintained servers and systems to keep networks fully operational during peak periods.
- Researched and identified solutions to technical problems.
- Resolving customer contacts through various support channels such as inbound and outbound calls, email, chat, and tickets.
- Learning and mastering multiple applications and knowledge resources to effectively assist customers.
- Triaging and escalating urgent issues to ensure timely resolution.
- Thoroughly documenting and recording details of customer interactions.
- Providing feedback to leadership and program teams on processes and trends observed.
Bank Teller
Addition Financial Credit Union
08.2020 - 08.2021
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
Education
Bachelor of Arts - Management Information Systems
University Of Richmond
Richmond, VA05.2025
Skills
- Troubleshooting
- Remote Technical Support
- System Administration
- Hardware knowledge
- Remote Support
- Online Chat Support
- User Training
Timeline
Uber Support Specialist
Uber
08.2021 - 07.2024
Bank Teller
Addition Financial Credit Union
08.2020 - 08.2021
Bachelor of Arts - Management Information Systems
University Of Richmond
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