Ekking Nunsaphan

• Ensure implementation of SOP and all policies and procedures related to department
• Ensure all guest requests and complaints are handled appropriately adhering to hotel’s general guidelines for service recovery
• Ensure all opening and closing duties are implemented in accordance with established standards
• Reviews weekly forecasts and schedules Team Members accordingly
• Assists hand-on in operation during peak periods as required
• Functions as Duty Manager
• Meets, greets and escorts guests to room in accordance with hotel’s standards and as assigned
• Inspects back-of-house (evening shift), lobby and other guest areas and informs department concerned of findings
• Coordinates with Security Department for investigation of irregularities and undesirable guests
• Prepares reports on accidents to guests, employees and non-hotel guests, as well as reports of loss and/or damage to persons and properties inside premises
• Ensure strict room key controls system is implemented at Front Desk
• Ensure airport arrivals and arrangements upon departure are properly executed
• Approves rebates within amount parameters as specified by hotel’s policies & procedures
• Ensure that all rooms are presentable for room inspection and check-in and conducts random room checks
• Ensure correct implementation of all cash-handling procedures
• Ensure all check-in/out procedures are implemented in accordance with established standards
• Conducts daily shift briefings
• Maintain logbook

• Organise and direct preparation of weekly cover forecasts by all outlets
• Coordinate staffing and sets up changes in Food & Beverage areas as determined from review and analysis weekly forecast
• Plan and implements replacement of FF& OE in accordance with needs and available budget
• Constantly seeks to profit engineer by monitoring costs of sales and implementing revenue-increasing products/programs/activities
• Works together with Executive Chef to ensure menus are cost effective and in accordance with trends and market demands
• Ensure any changes to outlet’s décor, menus etc
• Are in line with outlet’s concept statement
• Reviews all F&B outlets covers forecasts and ensures Team Members are scheduled accordingly
• Ensure all F&B departments operate in accordance with established standards
• Monitors and controls F&B inventories
• Assists in operation
• Supply guests with directions and information, answer, record, and process all guests requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
• Respond to special requests with unique needs and follow up to ensure satisfaction.

• Process all guest check-ins, check-outs, room assignment, and room change/late check-out requests
• Secure payment; activate/reissue room keys
• Ensure rates match market codes, document exceptions
• Verify/adjust billing for guests
• Communicate to appropriate staff when guests are waiting for available room
• Advise guest of messages
• Clear departures in computer system
• Coordinate with Housekeeping to track room status and guest concerns
• File guest paperwork or documentation, run and check daily reports, contingency lists, and credit card authorisation reports
• Count and secure bank at beginning and end of shift
• Cash guests’ checks, process all payment types, vouchers, paid-outs, charges and provide change
• Operate telephone switchboard, answer and connects all incoming calls from both in and out of house
• Connect local and international call
• Handle wake-up calls as requested
• Supply guests with directions and information, answer, record, and process all guests calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
• Respond to special requests with unique needs and follow up to ensure satisfaction.

• Process all guest check-ins, check-outs, room assignment, and room change/late check-out requests
• Secure payment; activate/reissue room keys
• Ensure rates match market codes, document exceptions
• Verify/adjust billing for guests
• Communicate to appropriate staff when guests are waiting for available room
• Advise guest of messages
• Clear departures in computer system
• Coordinate with Housekeeping to track room status and guest concerns
• File guest paperwork or documentation, run and check daily reports, contingency lists, and credit card authorisation reports
• Count and secure bank at beginning and end of shift
• Cash guests’ checks, process all payment types, vouchers, paid-outs, charges and provide change
• Operate telephone switchboard, answer and connects all incoming calls from both in and out of house
• Connect local and international call
• Handle wake-up calls as requested
• Supply guests with directions and information, answer, record, and process all guests calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
• Respond to special requests with unique needs and follow up to ensure satisfaction

• Provide appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to division
• Handles guest and employee enquiries in courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back prompt follow up
• Maintains positive guest and colleague interactions with good working relationships
• Facilitate efficient communications for both guests and staff both within hotel and for external communications
• Operate switchboard consoles, paging system and associated computer equipment in accordance with departmental procedure
• Answer and connects all incoming calls from both in and out of house
• Connect local and international call
• Handle wake-up calls as requested
• Provide quality service to guests, staff and incoming calls and wide range of information pertaining to hotel and activities in and around island
• Accept and relay messages for guests and hotel personnel
• Coordinate with Bell and Front Desk with pending messages, faxes, etc
• Provide all hotel products and services in order to handle guest enquiries efficiently and courteously and also general information to guests when necessary
• Ensures that all reservations, orders, requests, etc
• Are accurately and quickly relayed to correct department at all times
• Provide and assist guests to reserve, amend or change hotel’s transportations, flight tickets, various transportation services and other activity bookings
• Responsible to Lost & Found items tracking, coordinate with guests or related persons in order to send item by postal service

• Coordinate with company’s offices in oversea
• Action, manage and monitor diaries
• Deal with suppliers and customers regarding details of products, materials and shipment’s procedure
• Monitor all emails, correspondence and administration and ensure to act effectively and appropriately
• Respond to emails as directed
• Draft letters / reports as directed
• Maintain electronic and hard copy filing systems
• Arrange internal and external meetings as directed
• Maintain/manage office, stationary/supplies
• Arrange essential data in priority action order for Manager
• Handle all inquiries within capacity
• Prepare agenda in advance
• Arrange travel plan in advance, prepare transportation and accommodation, prepared expense report tools and completed expense reports after trip

• Process all guest check-ins, check-outs, room assignment, and room change/late check-out requests
• Secure payment; activate/reissue room keys
• Ensure rates match market codes, document exceptions
• Verify/adjust billing for guests
• Communicate to appropriate staff when guests are waiting for available room
• Advise guest of messages
• Clear departures in computer system
• Coordinate with Housekeeping to track room status and guest concerns
• File guest paperwork or documentation, run and check daily reports, contingency lists, and credit card authorisation reports
• Count and secure bank at beginning and end of shift
• Cash guests’ checks, process all payment types, vouchers, paid-outs, charges and provide change
• Operate telephone switchboard, answer and connects all incoming calls from both in and out of house
• Connect local and international call
• Handle wake-up calls as requested
• Supply guests with directions and information, answer, record, and process all guests calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
• Respond to special requests with unique needs and follow up to ensure satisfaction.

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction
• Gather, summarize, and provide information to guests about property and surrounding area amenities, including special events and activities
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem
• Review shift logs/daily memo books and document pertinent information in logbooks
• Monitor club lounge for seating availability, service, safety, and well-being of guests
• Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Provide appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to division

• Handles guest and employee enquiries in courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back prompt follow up
• Maintains positive guest and colleague interactions with good working relationships
• Facilitate efficient communications for both guests and staff both within hotel and for external communication.
• Operate switchboard consoles, paging system and associated computer equipment in accordance with departmental procedure
• Answer and connects all incoming calls from both in and out of house
• Connect local and international call
• Handle wake-up calls as requested
• Provide quality service to guests, staff and incoming calls and wide range of information pertaining to hotel and activities in and around island
• Accept and relay messages for guests and hotel personnel
• Coordinate with Bell and Front Desk with pending messages, faxes, etc
• Provide all hotel products and services in order to handle guest enquiries efficiently and courteously and also general information to guests when necessary
• Ensures that all reservations, orders, requests, etc
• Are accurately and quickly relayed to correct department at all times
• Provide and assist guests to reserve, amend or change hotel’s transportations, flight tickets, various transportation services and other activity bookings
• Responsible to Lost & Found items tracking, coordinate with guests or related persons in order to send item by postal service

• Action, manage and monitor diaries
• Screen telephone calls and take messages
• Monitor all emails, correspondence and administration and ensure to act effectively and appropriately
• Respond to emails as directed
• Draft letters / reports as directed
• Maintain electronic and hard copy filing systems
• Arrange internal and external meetings as directed
• Maintain/manage office, stationary/supplies
• Explain court procedure to clients and act as their interpreter in courtroom

• Coordinate with office and shop in Brussels
• Deal with sellers (antique shops in Thailand) about details of products and shipment’s procedure
• Arrange essential data in priority action order for boss
• Handle all inquiries within capacity
• Prepare agenda in advance
• Arrange travel plan in advance, prepare transportation and accommodation, prepared expense report tools and completed expense reports after trip