Badminton
Ekkapan Janmanee
Guest Service Supervisor
Don Mueang,10
Summary
Dynamic hospitality professional with extensive experience at Nusa One Co., Ltd., excelling in front desk operations and customer service. Proven track record in enhancing guest satisfaction and optimizing workflow. Skilled in complaint handling and proficient in property management systems, fostering strong client relationships and team performance.
Overview
19
19
years of professional experience
1
1
Certification
1
1
Language
Work History
Assistant Front Office Manager
Nusa One Co., Ltd.
01.2025 - Current
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
- Created quarterly company employee appreciation outings to reinforce employee-centric environment.
- Completed monthly and quarterly [Type] reports for senior management.
- Improved team performance by providing regular training on customer service techniques and hotel policies.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Drafted employee work schedules to fill coverage gaps.
Duty Manager
Nusa One Co., Ltd.
10.2023 - 01.2025
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
Guest Services Supervisor
Srarng Perm Poon Co., Ltd.
02.2012 - 04.2020
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Maintained up-to-date knowledge of products and services offered.
- Set and managed policies for concierge services and guest relations.
Captain Waiter
Majestic Grande Sukhumvit Rebrand to Doubletree by Hilton Bangkok Ploenchit
03.2010 - 03.2011
- Trained and managed dining room staff with diverse service backgrounds.
- Showed high-level understanding of fine dining standards and practices.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
Order Taker Housekeeping
Raddisson Hotel Bangkok Rebrand to Golden Tulip Sovereign Hotel Bangkok on Rama 9 Road
09.2006 - 09.2007
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
- Entered orders into computer system quickly and in proper sequence.
- Restocked bags, cups, lids, sauces and other counter supplies.
Education
High School Diploma -
Samakkhiwitthayakom School
Chiang Rai, Thailand 04.2001 -
Skills
Customer service
Front desk operations
Complaint handling
Operations management
Data inputting
Lost and found procedures
Property management systems (Comanche, RMS)
Microsoft Office Suite
Workflow optimization
Guest check-in and out procedures
Room assignment coordination
Certification
Safety Health First Aid & CPR & AED
Interests
Travels
Driver
Timeline
Safety Health First Aid & CPR & AED
07-2026
Assistant Front Office Manager
Nusa One Co., Ltd.
01.2025 - Current
Duty Manager
Nusa One Co., Ltd.
10.2023 - 01.2025
Guest Services Supervisor
Srarng Perm Poon Co., Ltd.
02.2012 - 04.2020
Captain Waiter
Majestic Grande Sukhumvit Rebrand to Doubletree by Hilton Bangkok Ploenchit
03.2010 - 03.2011
Order Taker Housekeeping
Raddisson Hotel Bangkok Rebrand to Golden Tulip Sovereign Hotel Bangkok on Rama 9 Road
09.2006 - 09.2007
High School Diploma -
Samakkhiwitthayakom School
04.2001 -
Badminton, Travels
When i need to relax i will play it or sight seeing around Thailand to find new cultural and tradition for adapt it with my work.