Ekkapan Janmanee
Nonthaburi,Thailand
Summary
Hospitality professional with focus on managing front office operations, ensuring guest satisfaction, and leading team to deliver exceptional service. Adept at handling reservations, resolving guest issues, and coordinating with other departments to streamline processes and improve efficiency.
Overview
20
20
years of professional experience
Work History
Assistant Front Office Manager
Estella Ekkamai Rebrand FromMövenpick Ekkamai
Bangkok, Thailand
10.2024 - 06.2026
- Supervised front office team, providing training and support to elevate service standards.
- Managed reception area, delivering exceptional customer service to enhance guest arrival experience.
- Enhanced guest experiences through personalised care, offering upgrades and service add-ons for increased enjoyment.
- Resolved complaints promptly and calmly, implementing positive solutions to optimise guest satisfaction.
- Communicated effectively with other hotel departments to ensure consistent service levels throughout guest stays.
Duty Manager
Estella Ekkamai Rebrand FromMövenpick Ekkamai
Bangkok, Thailand
10.2023 - 10.2024
- Oversaw daily operations and opening/closing procedures, ensuring seamless operations and service delivery.
- Resolved issues quickly and effectively, utilising proactive problem-solving skills to minimise operational disruption.
- Coached and mentored junior staff, enhancing service delivery through improved confidence and competence.
Guest Service Supervisor
Viva Garden Service Residence
Bangkok, Thailand
10.2022 - 08.2023
- Managed front desk operations, providing exceptional customer service to guests upon arrival and during their stay.
- Managed front desk operations, ensuring seamless check-in and check-out processes while delivering outstanding customer service throughout guest stays.
- Led by example, demonstrating a commitment to excellence in guest service and setting a high standard for the team.
- Responded to guest requests and complaints with professional and a polite manner to increase customer satisfaction.
Captain Waiter
Majestic Grande Sukhumvit Bangkok
Bangkok
09.2006 - 09.2007
- Led daily briefings with team to review special menu items, dietary restrictions, and customer preferences for personalised service.
- Promoted additional items to customers through upselling and cross-selling techniques, contributing to increased restaurant sales.
- Coordinated alternative selections for guests with food allergies by collaborating closely with kitchen teams to ensure safe dining experiences.
Order Taker
Radisson Hotel Bangkok
Bangkok
03.2010 - 03.2011
- Processed customer orders with high accuracy, utilising both telephonic and digital platforms to capture details efficiently.
- Communicated estimated delivery time to customers and informed guests of delays and reevaluated times to keep clients calm.
- Reviewed inventory records to confirm product availability and suggested alternatives for depleted items, enhancing customer satisfaction.
Education
High School - Social - English programe
Samakkhivittayakhom School
Chiang rai01-2003
Skills
- Front office operations
- Management report by month
- MS Office and PMS (Comanche /RMS cloud/POS)
- Knowledge of hotel services
- P&L and budget planing
- Complaint resolution
- OTA and Channel manager (Stahh and Siteminder)
- Guest satisfaction
- Allotment room control
Languages
English
Upper Intermediate
B2
Timeline
Assistant Front Office Manager
Estella Ekkamai Rebrand FromMövenpick Ekkamai
10.2024 - 06.2026
Duty Manager
Estella Ekkamai Rebrand FromMövenpick Ekkamai
10.2023 - 10.2024
Guest Service Supervisor
Viva Garden Service Residence
10.2022 - 08.2023
Order Taker
Radisson Hotel Bangkok
03.2010 - 03.2011
Captain Waiter
Majestic Grande Sukhumvit Bangkok
09.2006 - 09.2007
High School - Social - English programe
Samakkhivittayakhom School