Ei Phyu Myint
Yangon
Summary
Results-driven [Job Title] offering proven history of achievement during [Number]-year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.
Overview
16
16
years of professional experience
Work History
Head Customer Service Manager
OOCL Logistics (Myanmar) Ltd
12.2013 - Current
- Enhanced customer satisfaction by implementing effective strategies in managing customer complaints and resolving issues promptly.
- Streamlined customer support processes for improved efficiency by providing comprehensive training to team members on best practices.
- Increased customer retention with proactive communication and timely resolution of concerns.
- Boosted team productivity, fostering a collaborative environment to meet or exceed targeted goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Updated and implemented local / regional / Global guidelines, policies and regulation to team and organization is 100% comply.
Customer Service Manager
Smart Logistics (Myanmar) Ltd
02.2013 - 12.2013
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Sales and Marketing Assistant
Altus Logistics (Vietnam) Ltd
01.2008 - 04.2012
Education
Bachelor of Science - Physical Sciences
Dagon University (Myanmar)
Yangon, MyanmarSkills
- Brand representation
- Troubleshooting
- Technical Support
- Shipping coordination
- Account Management
- Customer Relationship Management
- Industry Awareness
Accomplishments
need example
Languages
Myanmar
Native language
English
Advanced
C1
Timeline
Head Customer Service Manager
OOCL Logistics (Myanmar) Ltd
12.2013 - Current
Customer Service Manager
Smart Logistics (Myanmar) Ltd
02.2013 - 12.2013
Sales and Marketing Assistant
Altus Logistics (Vietnam) Ltd
01.2008 - 04.2012
Bachelor of Science - Physical Sciences
Dagon University (Myanmar)
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