Ei Ei Phyu
Patong,Phuket
Summary
Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
Overview
13
13
years of professional experience
Work History
Waitress Supervisor
Yorkshire Hotel and Restaurant
Patong,Phuket
05.2012 - 05.2022
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed food resources, memorized orders and coordinated customer service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised server staff and simultaneously served personal section of tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials and took drink orders.
Hostess
Patong Seafood Restaurant
Patong,Phuket
04.2009 - 11.2011
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
Education
Basic Education Middle School
B.E.M.S
Myanmar08.2004
Basic Education Middle School No.1
B.E.M.S
Yangon,Myanmar06.2000
Skills
- Upselling techniques
- Food and beverage pairings
- Guest relations management
- High-volume dining
- Order accuracy
- Guest seating arrangements
- Menu presentation
- Tableside Service
- Item promotion
Timeline
Waitress Supervisor
Yorkshire Hotel and Restaurant
05.2012 - 05.2022
Hostess
Patong Seafood Restaurant
04.2009 - 11.2011
Basic Education Middle School
B.E.M.S
Basic Education Middle School No.1
B.E.M.S
Similar Profiles
DARSHAN GDARSHAN G
University Research at "Perceived restaurant image and guest loyalty of a 3star hotel in Tumakuru" on hotel Vilasi DelightUniversity Research at "Perceived restaurant image and guest loyalty of a 3star hotel in Tumakuru" on hotel Vilasi Delight
Michelle LöfflerMichelle Löffler
Restaurant Waiter at Restaurant Sansibar & Go-In Hotel And RestaurantRestaurant Waiter at Restaurant Sansibar & Go-In Hotel And Restaurant
Susanne Mae EnarsicoSusanne Mae Enarsico
Waitress at Iberotel Miramar Restaurant Hotel And RestaurantWaitress at Iberotel Miramar Restaurant Hotel And Restaurant