Duan Pandey
Summary
Enthusiastic and reliable dedicated and providing a excellent customer service with a charming smile and with beautiful greeting Organized,details oriented,and experienced providing quality care for ultimate customer satisfaction ,hardworking and ready to join my next team.
Overview
6
6
years of professional experience
Work History
Guest Service Officer
Park Origin Phromphong
2021.11 - 2024.04
- Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs.
- Collaborated with housekeeping,securityguard,gardener,technician.
- Monitored inventory levels of front desk supplies, placing orders as necessary to maintain optimal stock levels.
Guest Service Agent
Dvaree Xpress Fullroom77
2021.04 - 2021.10
- Excellent time management and multitasking skills Always handled sensitive information in a confidential and respectful manner Operated with a willingness to embrace.
Administrative Department
IWICA School
2020.07 - 2020.12
- Working independently ,to solve problems.
- recruitment new employees. also handling schedule of students and follow up for the enrollment for next term for our programs, Chess, Robotics, and Math-magic.
- Arranging things for tournament and documents.
Guest Service Agent
Sathorn Vimanda Hotel
2019.09 - 2019.12
- Always handled sensitive information in a confidential and respectful manner with a positive mindset
- Using Program for checking in and checkout for Lenorte.
Guest Service Agent
Top high airport link hotel
2018.04 - 2019.05
- Making Reservations Checking checkout experience of handling the hotel staff from every department and understanding of food and beverage preparation, experience of conducting hospitality standards.
Education
MBA - Master of Education
Western University
Wacharaphol11.2025
Bachelor of Arts - Airline Business Management
Bangkok University
Bangkok, Thailand04.2020
Skills
- Guest Relations
- Complaint Handling
- Professional Appearance
- Guest Reception
Personal Information
- Date of Birth: 06/05/1994
- Nationality: Thai
Languages
English
Thai
Hindi
Timeline
Guest Service Officer
Park Origin Phromphong
2021.11 - 2024.04
Guest Service Agent
Dvaree Xpress Fullroom77
2021.04 - 2021.10
Administrative Department
IWICA School
2020.07 - 2020.12
Guest Service Agent
Sathorn Vimanda Hotel
2019.09 - 2019.12
Guest Service Agent
Top high airport link hotel
2018.04 - 2019.05
MBA - Master of Education
Western University
Bachelor of Arts - Airline Business Management
Bangkok University