Dhruva Singh

• Lead 40+ engineers across cross-functional squads, overseeing solution architecture, delivery pipelines, hiring, and technical governance across e-commerce, ERP, and retail systems.
• Own the software delivery lifecycle — from high-level design and architecture review to sprint planning, QA strategy, and stakeholder alignment with the Head of Product, CDO, and IT Directors.
• Established scalable development practices and modernized legacy systems to align with cloud-first and microservices architectures.

Key Projects & Achievements:

• In-House Catalog Management System: Replaced a third-party pricing platform by building a fully in-house catalog management system tailored to business rules.
  Eliminated 100% of external licensing costs, while improving customization flexibility, and accelerating delivery speed.
• RM3 – Centralized Price and Promotion Engine. Designed and led the development of the RM3 platform to unify pricing and promotions across channels (web, app, in-store).
  Eliminated vendor dependency, accelerated delivery cycles by 30%, and achieved significant annual savings.
• ERP Modernization for MakroPro Expansion: Re-architected Oracle Retail ERP backend systems to be API-driven and cloud-adaptable, enabling integration with mobile-first platforms.
  Reduced data sync latency from hours to minutes and enabled digital SKU management.
• Technical Delivery and Squad Performance: Introduced squad-level KPIs such as sprint velocity, on-time delivery rate, and production incident metrics to improve planning accuracy and operational quality.
  Increased on-time delivery and reduced P1 production issues by year over year.
• Cloud Architecture & DevOps Transformation: Migrated core services to AWS and Azure, integrating CI/CD pipelines, monitoring, and security best practices.
  Achieved 99.95% uptime, and reduced cloud cost per unit by 20% via optimization and autoscaling.

• Designed and delivered a custom OMS platform, transitioning from SaaS to an in-house model, cutting recurring platform costs by over 100%, and increasing order processing speed.
• Led the IBM Sterling OMS deployment to improve order lifecycle tracking across all online channels.
• Created a robust integration architecture between ERP and digital platforms, improving data accuracy and scalability.
• Implemented Agile and DevOps workflows, reducing release cycle times.

• Led the transformation of business-critical data into the Oracle Retail suite, stabilizing and optimizing the RMS, RPM, and ReIM systems.
• Automated invoice matching using Oracle ReIM reduces manual workload significantly and increases financial accuracy.
• Migrated from legacy applications to standardized modules of Oracle Retail ERP, reducing maintenance complexity and long-term tech debt.

• Managed TCS project team for Aditya Birla Fashion and Retail, delivering Oracle Retail solutions across RMS, ReIM, SIM, and BI.
• Designed and implemented new business processes in Oracle Retail modules.
• Provided technical and functional leadership for defect resolution and system enhancements.

Technical Consultant | Kuala Lumpur | 2010 – 2012

• Supported Oracle Retail deployments across Malaysia and Thailand, addressing regional requirements and stabilizing rollout.
• Trained store-level users and prepared documentation to improve post-go-live support.

Senior Software Engineer | Bengaluru | 2007 – 2010

• Developed and customized RMS, RPM, and ReIM modules for internal use.
• Assisted in version upgrades and SR resolution to maintain system stability and performance.