SAP
DENNIS GEORGE
Refrigeration- Sales And Service Manager
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
10
10
years of professional experience
6
6
Languages
Work History
Sales Manager - Marketing
Genesis Engineering and Thermal Solutions.Co.Ltd
09.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieving sales revenue by developing and implementing effective sales strategies.
- Maintaining relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Leading a successful sales team by providing motivational coaching and performance-based incentives.
- Heading regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiation contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Providing ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Achieving significant cost reductions by negotiating better terms with suppliers and vendors.
- Developing competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Optimization of sales funnel management, enhancing lead generation and conversion rates.
- Enhancement team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increasing profit margins by effectively controlling budget and overhead and optimizing product turns.
- Achieving established KPI for company, regional team and individual performance through teamwork and focus on customers.
Service Manager
RINAC INDIA LIMITED
08.2022 - 08.2024
- Achieving Monthly Booking and billing and collection targets
- Monthly Service reviews with service providers
- Maintaining good relationship with customer and ensure good customer satisfaction
- Focus on management of SLA, quality, and customer experience
- Implemented strategies to increase customer service satisfaction ratings.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Monitored service staff performance and provided feedback for improvement.
- Developed strong relationships with key clients, expanding the company''s market share within the region.
- Warranty claims to factory and vendor
- Heat load calculation for cold room and refrigeration unit design
- Gaining awareness of new features via training and cross-training co-workers
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed customer loyalty programs to increase customer satisfaction.
- Completed root cause analysis to identify issues, understand problems and implement corrective plans.
- Educated clients on more energy-efficient solutions for old systems that meet project requirements for timelines and budgets.
- Surveyed potential project sites before design, checking for space restrictions, mechanical feasibility and manufacturers guidelines.
- Performed pre-construction, quality and safety management, as well as constructability review, start-up and commissioning.
- Tested newly installed systems, closely monitoring functionality and adherence to operating specifications.
- Identified suitable materials for production use that aligned with environmental concerns and budget constraints.
- Coordinated with engineering group and other disciplines to develop new system designs.
- Developed instrument diagrams, formal calculations and equipment datasheets.
- Drafted assemblies, models, and other technical drawings.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Performed complex calculations to analyze and optimize engineering processes.
- Addressed design challenges and evaluated alternative design models to meet project requirements.
Assistant Manager
BLUE STAR LIMITED
06.2017 - 07.2022
- Coordinated all activities on behalf of the client ensuring a seamless single point of contact forall services requiring immediate support
- Coordinating all Revamp jobs as a project engineer
- Acting as a project engineer from paneland equipment ordering to handing over of projects
- On time completion of project jobs with effective communication with service provider andcustomer
- Recently handed over project include Dr Reddys, Aurobindo unit-17,Gemini edible oils and
- NAD projects
- Daily and weekly operations management, including detailed reporting
- Handling revenue part which consists of Revamp -1CR, Spare Parts -60lakhs
- Liaise with all internal service delivery teams to ensure a consistently high level of servicethere by minimize customer complaints
- Ensured all processes and procedures were kept up-to-date and accurately reflected customerenvironments and requirements
- Solve complex customer service issues and proactively prevent negative service trends,conduct root cause analysis
- Actively participate in and drive the continuous improvement culture through 'kaizen'
- Identifying and eliminating barriers to accuracy, productivity, and quality
- Consistently executed proper call handling procedures while maintaining the call per dayaverage
- Coordinated problem resolution with Engineering, Customer Service and other Departments
- Maintaining accurate records of installations, problem resolutions, and preparing reports
- Assist in developing and implementing training programs to improve the quality andproductivity of the team
- Gaining awareness of new features via training and cross-training co-workers
- Focus on management of SLA, quality and customer experience
- Estimate time and cost to complete installations, maintenance, and repairs
- Ensure spare parts are properly requested by using established procedures
- Ensure in time warranty claims to factory and supplier
- Perform root cause analysis on platform, application & infrastructure for performance andstability issues and provide recommendations to optimize
Service and Installation Engineer
RINAC INDIA LIMITED, SOUTH EAST
08.2015 - 05.2017
- Planned, scheduled and installed cold storage/refrigeration equipment on assigned projects
- Performing product installations and upgrades as per the requirements of customers
- Identifying and troubleshooting product malfunctions using established procedures on call orthrough site visits and maintain good Customer satisfaction
- Identified and repaired all products and equipment ensuring customer satisfaction
- Fulfilling annual maintenance requests of clients and renewing them as and when necessary
- Actively work with the customer and development team throughout project
- Focus on management of SLA, quality and customer experience
- Vallidate all the PM activities on equipment To complete all the PM closure documentationprocess
- PROFESSIONAL
- SKILLS
- Strong interpersonal and communication skills, with strong customer service skills
- Strong management skills
- Strong experience with application management and troubleshooting skills
- Strong quantitative and qualitative reasoning skills, with demonstrated ability to solvecomplex problems and determine root cause
- Excellent analytical thinking, problem solving, interpersonal, and time management skillswith a strong attention to detail
- Excellent technical diagnostic and analytic skills with proven problem solving
Education
Intermediate Education - Science Education
Kerala Higher Secondary Board
05.2009 - 2011.04
B-Tech - Mechanical Engineering
Mahatma Gandhi University, Kottyam
06.2011 - 2015.05
10th Education - Science And Maths
CBSE
05.2006 - 2009.04
Skills
After-sales support
Accomplishments
- Elected as Student council Chairman
- Co-ordinater of different programs like Tech fest and Arts fest in college
- Presented a paper on “ FEASIBILITY STUDY OF PEDAL POWERD CENTRIFUGAL PUMP” during MTIME-14
- Successfully completed project on “PEDAL POWERD CENTRIFUGAL PUMP
Software
Auto cad
CRM
Timeline
Sales Manager - Marketing
Genesis Engineering and Thermal Solutions.Co.Ltd
09.2024 - Current
Service Manager
RINAC INDIA LIMITED
08.2022 - 08.2024
Assistant Manager
BLUE STAR LIMITED
06.2017 - 07.2022
Service and Installation Engineer
RINAC INDIA LIMITED, SOUTH EAST
08.2015 - 05.2017
B-Tech - Mechanical Engineering
Mahatma Gandhi University, Kottyam
06.2011 - 2015.05
Intermediate Education - Science Education
Kerala Higher Secondary Board
05.2009 - 2011.04
10th Education - Science And Maths
CBSE
05.2006 - 2009.04
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