PAWANRAT CHAMPAMOON
Nakhonrashasima
Summary
Dedicated problem solver and self-motivated liaison promoting effective communication, relationship building and time management skills. Brings more than 5 years of cross-cultural working experience in resolving client conflicts, planning and calling on prospects and turning them into referral opportunities. Considered self-starter, fast learner and a valuable addition to any team. Knowledgeable in problem-solving, multi-tasking and be able to handle tasks to meet diverse business requirements.
Overview
6
6
years of professional experience
Work History
Technical Support Specialist
InDriver
Bangkok
06.2021 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Submitted service tickets(Freshdesk) for equipment maintenance requests.
- Collaborated with supervisors, cross-functional and cross-cultural team(South East Asian Countries) to escalate and address customer inquiries or technical issues.
- Conduct surveys, collect data from users, analyze information regarding ride-hailing businesses in Thailand and created business support documentation for cross-functional team
- Assisted supervisor by providing training program and monitoring team members to ensure their performance meet customer service KPIs
- Work flexibly to meet the requirements of the post, as occasional meetings out of office hours may be required.
Outbound Customer Service Representative
TalentWorldGroup Plc.
Remote working
08.2021 - Current
- Perform outbound calls on behalf of FoodPanda and Meero to potential and existing customers by telephone and email to qualify leads and sell services with the goal of arranging photo sessions for catering units (Cold calling, lead generation)
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
Overseas Marketing Coordinator
Miracle DD Life CO., LTD. (Thai Herbal Tea Supplier)
Nakhonrashasima
01.2018 - Current
- Carried out day-to-day duties accurately and efficiently.
- Analyzed data to identify opportunities for sales and improvement in CLMV countries, created lists of potential customers and assigned subordinates to contact them for sales
- Translated document assigned by CEO to English such as CEO's speech for welcoming party for business partners
- Participated in team-building activities to enhance working relationships.
- Coordinated work activities of subordinates and staff relating to employment, employee relations and customer relations.
Assistant Lecturer
General of Education, Mahasarakham University
Mahasarakham
08.2017 - 12.2017
- Assisted approximately 200 students over the course for one semester
- Resolved problems encountered by students
- Keeping time and arrange student assignments that reflect course content and submitted to professor in order to grade students work
Education
BBA - International Business (English Program)
Mahasarakham University
Mahasarakham08.2021
BBA - International Business
I-Shou University(UMAP Scholarship Program)
Kaohsiung, Taiwan06.2016
Skills
- Calm and Professional Under Pressure
- Verbal and Written Communication
- De-escalation Techniques
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Establishing and Maintaining Customer Relationships
- Computer Proficiency
- Time Management
- Team-Oriented and Cooperative
- Inter-Department Collaboration
Languages
Thai
Native language
English
Advanced
C1
Laotian
Upper intermediate
B2
Timeline
Outbound Customer Service Representative
TalentWorldGroup Plc.
08.2021 - Current
Technical Support Specialist
InDriver
06.2021 - Current
Overseas Marketing Coordinator
Miracle DD Life CO., LTD. (Thai Herbal Tea Supplier)
01.2018 - Current
Assistant Lecturer
General of Education, Mahasarakham University
08.2017 - 12.2017
BBA - International Business (English Program)
Mahasarakham University
BBA - International Business
I-Shou University(UMAP Scholarship Program)
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