Declan Harber
Brisbane
Summary
Experienced and adaptable hospitality professional with over eight years of success in customer service, operations, and team leadership across fast-paced environments. Known for consistently delivering exceptional guest experiences while driving operational efficiency and team performance. With a background in Aerospace Engineering, I bring a unique technical mindset and strong problem-solving skills to hospitality operations. Now seeking an opportunity to apply both practical service expertise and analytical thinking to support dynamic teams and elevate service standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Camp Host
Woody Island Eco Tours
12.2024 - 05.2025
- Health & Safety Compliance: Passed a WA State Health Audit with full compliance, maintaining high safety and hygiene standards across the site.
- Stock Control: Managed inventory for the kitchen, bar, and housekeeping, including placing restock orders to ensure consistent supply levels.
- Marine & Equipment Operations: Mooring and securing boats daily, performing minor repairs, and ensuring the operational safety of up to 60 passengers daily.
- Housekeeping & Guest Services: Prepared up to 8 tents per day and maintained all guest areas to a high standard of cleanliness and presentation.
- Facilities & Maintenance: Conducted daily inspections of ablution blocks, the camp kitchen, and the kiosk; carried out minor repairs on tents and island infrastructure to uphold service standards.
- Sustainable Operations: Implemented waste reduction strategies to minimise food waste and successfully reduced weekly deliveries from three to two.
- Bar & Kitchen Management: Oversaw food and beverage service, including cocktail preparation, and managed stock levels to maintain operational efficiency.
Floor Supervisor
Pacini
06.2022 - 10.2024
- Team Leadership: Trained and supervised a team of 8 servers, increasing turnover by 10%, achieving over 240 covers a night
- Inclusive Communication: Tailored communication styles to suit diverse team and customer needs, fostering a collaborative environment.
- Service Efficiency: Oversaw service for up to 12 tables simultaneously, streamlining communication between kitchen and floor to minimize delays and ensure accurate, high-quality orders.
- Bar Operations: Took over bar responsibilities during high-traffic periods, ensuring accurate drink orders and positive guest interactions.
Server
Sudden Sally
02.2024 - 09.2024
- Coffee & Beverage Crafting: Delivered consistently high-standard specialty coffees and cocktails in a busy dual-role capacity.
- Guest-Focused Service: Excelled in multitasking across server, bartender, and barista duties, maintaining quality and speed.
- Customer Relations: Built rapport with guests through attentive service and personal connection, encouraging return visits.
Education
BEng(Hons) - Aerospace Engineering with Pilot Studies
University of The West of England (UWE)
Bristol01.2022
Higher Education Achievement Certificate - Robotics
University of The West of England (UWE)
Bristol01.2019
Skills
- Exceptional Customer Service & Guest Relations
- Operations & Stock Management
- Event Coordination & Team Leader
- Health & Safety Compliance
- Bar & Beverage Service
- Maintenance & Facility Management
References
Available upon request.
Hobbies and Interests
- Hiking and Nature Exploration
- Photography of Landscapes and Wildlife
- Cultural Travel
Certification
- Responsible Service of Alcohol (RSA)
- Environmental Health Australia FoodSafe®
- Manual Drivers License
Timeline
Camp Host
Woody Island Eco Tours
12.2024 - 05.2025
Server
Sudden Sally
02.2024 - 09.2024
Floor Supervisor
Pacini
06.2022 - 10.2024
BEng(Hons) - Aerospace Engineering with Pilot Studies
University of The West of England (UWE)
Higher Education Achievement Certificate - Robotics
University of The West of England (UWE)
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