Dea Janine S. Gabitoya

Overview of current work at Bumrungrad International Hospital as a Medical Enquiry Nurse.

• Medical Enquiry service provides patients with a free, complex recommendation from a specialist on treatment after a review of appropriate records.
• Transparent price estimate for the course of treatment.
• Working in coordination with physicians, as well as internally with all clinic departments and marketing departments on a case-by-case basis to provide a tailored treatment plan.
• Preparation of the correspondence letter with the specialist's recommendation.
• Timely patient email and correspondence.
• A correspondence letter was sent in coordination with embassies, referral offices, and contact assistance through representatives.
• With the use of world-leading customer relationship management (Salesforce) technology.

• Patient education regarding questions during a hospital stay, certain procedures, and care.
• Confidentially manage and discuss the patient's concerns with the specialists for an appropriate course of action.
• Assist with patient consultations and recommended treatments.
• Assist in facilitating the scheduling of appointments.
• Obtain authorizations for procedures.
• Scan documents into the patient's records.
• Meet with patients and families as needed regarding treatments, procedures, medications, and continuity of care.

• Performing a physical assessment upon the arrival of the patient in the operating room after the anesthesiologist has performed the preoperative assessment.
• Preparing for anesthetic management.
• Assists anesthesiologists in administering and maintaining anesthesia.
• Overseeing recovery from anesthesia.
• Following the patient’s postoperative course from the recovery room to the patient care unit.
• Patient reassessment before discharge, and patient education.
• With a Dutch language certificate of passing for beginners.

• Preoperative teaching for patients undergoing elective surgery.
• Preparing for anesthetic medications as per the anesthesiologist's order and supervision.
• Administer and maintain anesthesia under the supervision of the attending anesthesiologist.
• Maintaining anesthesia intraoperatively.
• Overseeing recovery from anesthesia
• Close monitoring of the patient in the recovery unit.
• Following the patient’s postoperative course from the recovery room to the ward through patient visits.
• Occasionally helping when emergency situations arise with the attending anesthesiologist for emergency intubations in patients with critical airway situations.