Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Darina Mikhailova

Darina Mikhailova

Hospitality & Customer Service
Irkutsk

Summary

Dynamic and dedicated professional with extensive experience in customer service, notably at Marriott Hotel, Irkutsk. Proven ability to enhance guest relations and ensure order accuracy, fostering long-term client relationships. Skilled in managing high-pressure environments while maintaining service quality and operational efficiency.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Waiter

Restaurant
01.2023 - 07.2023

• Guest service, order taking, and table management
• Ensuring high service standards and customer satisfaction
• Maintaining cleanliness and organization in service areas

Kitchen / Service Staff

Restaurants “Take It” & “Perchini”
06.2022 - 01.2023

• Teamwork in a high-volume restaurant environment
• Supporting front-of-house and kitchen operations
• Maintaining hygiene and service quality standards

Front Office Staff

Marriott Hotel, Irkutsk
06.2021 - 06.2022

• Guest check-in and check-out procedures
• Professional communication with international guests
• Handling guest requests, inquiries, and problem resolution
• Supporting daily front desk operations

Customer Communication & SMM

Flower Shop
09.2019 - 02.2021

• Client communication and service support
• Managing online presence and customer engagement
• Maintaining long-term client relationships

Administrator

Photo Studio
02.2018 - 02.2019

• Client coordination, scheduling, and front-desk support
• Managing bookings and daily administrative tasks

Education

Higher Education - Automation And Computer Engineering

Automation And Computer Engineering
Russia Irkutsk
04.2001 -

High School Diploma -

Tulun Municipal Gymnasium
Russia Tulun
04.2001 -

Skills

Basic programming knowledge (C#)

Confident computer user (MS Office, basic IT tools)

Attention to detail

Creativity

Reliability and strong work ethic

Willingness to learn and improve

Interests

Hospitality & service culture

Traveling

Cultural exchange

Customer experience

Timeline

Waiter

Restaurant
01.2023 - 07.2023

Kitchen / Service Staff

Restaurants “Take It” & “Perchini”
06.2022 - 01.2023

Front Office Staff

Marriott Hotel, Irkutsk
06.2021 - 06.2022

Customer Communication & SMM

Flower Shop
09.2019 - 02.2021

Administrator

Photo Studio
02.2018 - 02.2019

Higher Education - Automation And Computer Engineering

Automation And Computer Engineering
04.2001 -

High School Diploma -

Tulun Municipal Gymnasium
04.2001 -
Darina MikhailovaHospitality & Customer Service