Hospitality & service culture


Dynamic and dedicated professional with extensive experience in customer service, notably at Marriott Hotel, Irkutsk. Proven ability to enhance guest relations and ensure order accuracy, fostering long-term client relationships. Skilled in managing high-pressure environments while maintaining service quality and operational efficiency.
• Guest service, order taking, and table management
• Ensuring high service standards and customer satisfaction
• Maintaining cleanliness and organization in service areas
• Teamwork in a high-volume restaurant environment
• Supporting front-of-house and kitchen operations
• Maintaining hygiene and service quality standards
• Guest check-in and check-out procedures
• Professional communication with international guests
• Handling guest requests, inquiries, and problem resolution
• Supporting daily front desk operations
• Client communication and service support
• Managing online presence and customer engagement
• Maintaining long-term client relationships
• Client coordination, scheduling, and front-desk support
• Managing bookings and daily administrative tasks
Basic programming knowledge (C#)
Confident computer user (MS Office, basic IT tools)
Attention to detail
Creativity
Reliability and strong work ethic
Willingness to learn and improve
Hospitality & service culture
Traveling
Cultural exchange
Customer experience