DARARAI SANGSUAI
Phayathai
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
18
18
years of professional experience
Work History
Student Experience and Operations Manager
True Digital Academy, True Digital Group Co., Ltd.
Bangkok
01.2019 - Current
- Oversee overall operational effectiveness across True Group, CP Group, B2C, and other corporate learning programs as required, ensuring a seamless and high-quality learning experience across all programs and delivery modes.
- Collaborate with the BU Head, team leads, project leads, and key stakeholders to support strategic direction, project execution, and program rollouts, ensuring smooth delivery and effective resource allocation.
- Provide operational and administrative support for BU finance and legal activities, including budget tracking, expense coordination, invoicing processes, and financial reporting, with a focus on cost and revenue efficiency.
- Maintain operational trackers and monitor key KPIs, including student experience, finance, and BU-level metrics, to ensure accurate records and support data-driven decision-making.
Country Operations Manager, Examination Services
British Council Thailand
Bangkok
01.2018 - 01.2019
- Oversaw the functions of Test Day Delivery and Customer Experience to ensure smooth operations in Thailand and Cambodia.
- Managed capacity and fill rates to drive sales and to meet business targets.
- Implemented a range of standardized operational procedures and systems within a given work plan to achieve specified, clearly measurable targets, including revenue, volume, time, and cost.
- Coordinated with other Operations teams in the same cluster, including Singapore, Malaysia, and Vietnam, to ensure that the business was carried out efficiently and effectively.
- Planned and executed staff scheduling.
- Undertook the selection of venue staff, provided support and training, set performance expectations, and maintained positive working relationships.
- Took end-to-end accountability for researching and obtaining satisfactory and timely resolutions of complex or escalated customer (internal and external) operational complaints and issues, coordinating input from colleagues, departments, and managers as required.
- Provided business-to-business and business-to-customer technical support as required.
- Followed agreed corporate risk management processes and procedures when delivering services to protect the interests of the company and its customers at all times.
- Led and followed up on all types of audits and ensured centre compliance in line with global standards.
- Regularly recorded, analyzed, and reported on operational activity levels and performance data to support senior management in making timely and effective business decisions in response to operational needs.
- Operated and produced regular reports across a range of standard corporate financial processes and procedures to enable effective budget and resource management for the team, unit, or projects, including FABS, SAP, and procurement processes.
- Managed the day-to-day performance, discipline, and motivation of junior team members to ensure high-quality service delivery at all times.
- Assigned tasks and coordinated third-party suppliers, external partners, and internal colleagues to complete activities in accordance with agreed service delivery, contractual, and project milestones or requirements.
Assistant Manager, Examination Services
British Council Thailand
Bangkok
01.2016 - 01.2018
- Provided administrative support in delivering examinations across Thailand.
- Managed the pre and post-test administrative examination tasks, including test day delivery, and ensuring compliance to British Council and Exam Board Quality Standards.
- Recruited and managed venue staff to meet British Council standards, including monitoring performance throughout the year.
- Supported wider exams team in delivering promotion activities.
- Completed payment process for venue staff, daily revenue records for the exams and assist on quarterly/monthly reconciliations through SAP system.
- Followed British Council procurement policy when acquiring goods and services utilizing SAP system.
- Provided knowledge and gave consultation to all IELTS Registration Agents on administrative works and enquiries.
Medical Education Officer
Pan Rajdhevee Group Public Co., Ltd. (in affiliation with Chulabhorn International College of Medicine, Thammasat University)
Bangkok
01.2014 - 01.2016
- Oversaw the Master Program in Cosmetic Dermatology.
- Coordinated with internal and external parties involving the Master Program, including recruiting, meeting arrangement, issues related to the program.
- Acted as first point of contact to both internal and external departments, including physicians, professors, and students.
- Classroom management, scheduling, academic support to physicians, instructors, medical staff, and medical students.
- Financial management, including budget, purchasing requirements, and procurement.
- Managed web based learning, e-learning, and web-conference program.
- Assisted with research projects, grants, medical protocols, and clinical studies including preparation in research ethics.
- Located information related to research topics.
Clinical Dietitian
Sodexo, Inc. - Lea Regional Medical Center
New Mexico
01.2013 - 01.2013
- Screened, visited, and assessed nutritional needs of patients on daily basis.
- Collaborated and worked with doctors, nurses, and the interdisciplinary team.
- Educated and counseled both in-patient and out-patient per MD’s order and referral.
- Oversaw diet technicians in follow through of care planning, patient satisfaction survey, and documentation to assure standards and goals were met.
- Worked with the hospital team as a presenter during health events.
Dietetic Intern
Avera Queen of Peace Hospital
South Dakota
01.2012 - 01.2013
- Screened, visited, and assessed nutritional needs of patients on daily basis.
- Worked with doctors, nurses, dietitians and collaborated with interdisciplinary team.
- Educated and counseled the patient per MD’s order.
- Prepared and presented variety of nutrition topics as needed.
- Collaborated with the dietary managers on variety of foodservice management projects.
Graduate Assistant
Department of Family and Consumer Sciences, New Mexico State University
New Mexico
01.2010 - 01.2012
- Coordinated with the professor and prepared materials for classroom activities, coursework, research, and outreach programs.
- Assisted on preparing poster presentation for Food and Nutrition Conference and Expo, 2011.
AuPair Recruitment Manager
Thai International Education
Bangkok
01.2008 - 01.2010
- Interviewed and screened applicants to participate in the AuPair program.
- Approved all of the domestic applications for AuPairCare organization in USA.
- Assisted applicants with visa application and visa interview.
- Trained English and taught an orientation course to applicants.
- Collaborated with a program coordinator in the US to manage any unexpected issues for the Au pairs working overseas.
Education
Dietetics Supervised Practice Experience -
University of South Dakota, Sanford School of Medicine - Center for Disabilities
Sioux Falls, SD, USA01.2013
Master of Science - Family and Consumer Sciences, Human Nutrition and Dietetics
New Mexico State University
Las Cruces, NM, USA01.2012
Bachelor of Science - Sports Science, Applied Health Sciences
Chulalongkorn University
Bangkok, Thailand01.2005
Skills
Exercising knowledge of Microsoft suite and Google suite
Strong interpersonal, leadership, and teamwork skills
Performance monitoring
Operations management
Problem-solving
Team leadership
AWARDS/ACHIEVEMENTS
International Alumni Scholarship (2010)
Timeline
Student Experience and Operations Manager
True Digital Academy, True Digital Group Co., Ltd.
01.2019 - Current
Country Operations Manager, Examination Services
British Council Thailand
01.2018 - 01.2019
Assistant Manager, Examination Services
British Council Thailand
01.2016 - 01.2018
Medical Education Officer
Pan Rajdhevee Group Public Co., Ltd. (in affiliation with Chulabhorn International College of Medicine, Thammasat University)
01.2014 - 01.2016
Clinical Dietitian
Sodexo, Inc. - Lea Regional Medical Center
01.2013 - 01.2013
Dietetic Intern
Avera Queen of Peace Hospital
01.2012 - 01.2013
Graduate Assistant
Department of Family and Consumer Sciences, New Mexico State University
01.2010 - 01.2012
AuPair Recruitment Manager
Thai International Education
01.2008 - 01.2010
Master of Science - Family and Consumer Sciences, Human Nutrition and Dietetics
New Mexico State University
Bachelor of Science - Sports Science, Applied Health Sciences
Chulalongkorn University
Dietetics Supervised Practice Experience -
University of South Dakota, Sanford School of Medicine - Center for Disabilities