Dapan Sawasdee

Spearheaded the planning and execution of high-profile events, driving significant press coverage and consumer interest.

Identified emerging trends in the industry, integrating cutting-edge tactics into promotions strategy.

Worked with marketing department to create targeted advertising strategies for key customer demographics.

Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.

Inspected layouts and advertising copy and edited scripts, audio and videotapes and other promotional material to adhere to specifications.

Increased customer engagement with creative digital marketing campaigns and social media content.

• Implemented effective conflict resolution strategies to de-escalate tense situations between customers and staff while maintaining professionalism.
• Answered incoming request from current customers and asked open-ended questions to determine needs.
• Updated customer service database with new information, address changes and contact details.
• Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
• Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
• Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
• Immediately brought critical issues to customer service manager for resolution.
• Developed lasting relationships with customers, which helped to bring in additional business opportunities.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.

• Implemented best practices in sales support processes, continuously seeking opportunities for improvement based on feedback from both customers and colleagues alike.
• Boosted sales revenue by developing and implementing effective sales support strategies.
• Boosted sales productivity by streamlining sales support processes and implementing new tools.
• Enhanced client satisfaction by providing efficient investment sales support and maintaining clear communication channels.
• Supported the sales process by demonstrating product features and benefits to prospective customers, leading to increased revenue growth.